Technical Support Engineer - Knoxville Based ABT Molecular
THIS JOB HAS EXPIRED Description:
?Provides on-call maintenance and technical service support to customers in order to maintain a maximum Biomarker Generator (BG) system up time for the accelerator, chemistry, and quality control systems. Includes providing operating guidance and optimization to ensure system efficacy and efficiency. Travel to a customer's site as required in order to troubleshooting difficult and/or elusive equipment and/or process problems.
Customer interface ? Interface with customers and clinicians to ensure maximum customer satisfaction. Champion customer issues and needs to resolution.
Safety ? Perform technical service duties in a safe manner and act as the customer site ambassador for the safe environment and use of the ABT biomarker generator (BG) system. Works in compliance with all local regulatory guidelines. Includes applying ALARA Principles for dose management.
Troubleshooting - Responds to calls for service support and able to travel on short notice. Provides technical expertise and process in the root cause identification and resolution of technical issues within the BG systems.
Issue Resolution ? Execute both mechanical and electrical physical repair as needed to maintain optimum operation of the BG system.
Routine Maintenance - Performs routine proactive maintenance of the biomarker generator system (cyclotron, chemistry module, and support equipment) to ensure best BG system performance.
Feedback ? Provide technical feedback of the BG system design and documentation to ABT Engineering for improved manufacturability, maintainability, and operating efficacy of the equipment.
Operate System ? Maintain technical skills and knowhow to fully operate and troubleshoot the BG system (cyclotron and chemistry).
Optimization ? Represent ABT as the on-site technical expert in the optimization of the BG run parameters to ensure optimum machine performance and efficiency.
Process ? Assist in the development, documentation, and training of the BG Workflow Processes.
Parts ? Assist in the management and organization of spare part inventory and usage. Champion ordering and receipt of needed ABT inventoried spare parts to minimize costs and provide maximum effectiveness in order to minimize impact of the customer's production schedules.
Install / Start-Up - Provide installation support ensuring final site preparation for install, efficient and safe rig process, orderly and "clean" install of the BG system, and technical start-up, testing, commissioning, and the customer site acceptance of the BG system.
Training ? Based on technical expertise, assist factory training courses development to support applications of all systems of the biomarker generator.
5S ? Provides leadership in the organization and cleanliness of work areas to ensure efficiency of the operation and assembly processes.
Minimum of 5 years production and / or technical support experience.
Bachelor degree in a technical field preferred (or equivalent experience).
Thorough knowledge of PET radioisotope production accelerators, chemistry and quality control systems.
Ability to read and correctly interpret various engineering documents (schematics, wiring diagrams and test procedures).
Excellent communication skills including speaking, presenting, writing and listening.
Ability to work cohesively within team environment and independently.
Ability to respond and react in high pressure situations and efficiently identify root causes to technical issues.
Ability to identify trends and work cross-functionally with the research and development and manufacturing teams to continuously improve the Company's products.
Flexibility, adaptability and some travel required
Experience working with high voltage and low level radiation producing equipment
Ability to work independently
Technically skilled with ability to troubleshoot problems, solve abstract issues
Ability to use standard electronic test and measurement instruments (DVM, oscilloscope, micrometer and computer)
Ability to correctly utilize portable leak detection equipment
||Knoxville, TN |
THIS JOB HAS EXPIRED