Manchester Categories:
Technical Support Engineer - Level II Scribe Software Corporation
Position Type: Full time, ExemptSalary: Commensurate with experience
Description:
Technical Support Analyst Level II reports to the Services Director. The responsibilities for the position combine software technical support and systems analysis, training, and consulting focused on helping Scribe's customers and resellers be more successful using its products. The position requires a well-rounded professional with experience in the software industry and customer facing skills that can be applied to the broad areas of responsibility.
Responsibilities:
Responsibilities include, but are not limited to:
Resolve 2nd level technical support cases and per incident paid support cases thorough analysis and systematic procedures to Scribe?s Resellers and End-users
Escalate to and work with Scribe Product Development on challenging issues
Contributing to the development of technical resources such as knowledge base articles and technical documentation
Designing, developing or duplicating customer?s data migration/integration solutions
Clearly documenting problem descriptions, defects, and resolutions in the technical support system
Providing remote consulting services
Developing end-user prototype solutions
Delivering training to partners and customers, primarily by the Web
Maintaining relationships with OEM partner help desks including training and escalation process
Some travel could be required to deliver on site training and consulting on a very limited basis
Required Skills:
Extensive experience with relational databases, SQL queries, and data conversion/integration
Experience with Microsoft Dynamics GP, CRM, NAV or AX or other CRM and ERP applications such as Salesforce.com, Saleslogix, or SAP is highly desired
DBA background is highly desired
Strong oral and written communication skills with a demonstrated ability to speak, write, and communicate in English
Well-developed organizational skills, a detail orientation and the ability to work both independently and as part of a team are essential
Strong problem-solving skills.
Experience with Windows administration and networking
Prior training and consulting experience.
Desire to learn new things
Positive Attitude
Education:
BA/BS Degree in computer related course of study
Computer and software certifications are a plus
| Location: | Manchester, NH United States |
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Scribe Software Corporation
Investors: Borealis VenturesAll Jobs: at Scribe Software Corporation
| Web Site: | www.scribesoft.com |
|---|---|
| Headquarters: | 00000 United States |
| Industry: | Software |
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