Technical Support Engineer AccuRev
THIS JOB HAS EXPIRED Description
Looking for the next hot technology and growth business to build your career on? Are you passionate about customer value creation and technology? Our customers love us for our "Best of Breed" product and technical support team. AccuRev employees are valued for their contributions and rewarded well. Do you want to work for a privately held profitable company...
If so, join an industry leading software company (AccuRev) and share in our incredible growth!
We are looking for a talented, motivated, and customer-focused Technical Support Engineer to join the growing AccuRev services team and help support our customers who are implementing and using AccuRev's award-winning SCM software product suite. This is a great opportunity for someone who wants to leverage strong people and communication skills and work with exciting technology that frees up software development teams be more productive, collaborate better and focus on what they do best. At AccuRev, your success and career path are directly related to your contributions, and our Technical Services Team is cross functional, providing many opportunities for growth.
Work directly with AccuRev's customers and prospects via e-mail, phone, web and onsite to resolve their technical support issues.
Conduct Web based training for our end users
Use strong troubleshooting capabilities and in-depth product knowledge to resolve technical issues and provide workarounds as necessary.
Provide product usage guidance to customers to minimize their learning curve.
Handle escalated support issues, working closely with Engineering.
Reproduce and file software defects reported by customers and prospects.
File enhancement requests by customers and prospects, work with Marketing on providing detail for future requirements when applicable.
Train / Mentor Technical Support employees.
Creation of Application Notes and Tutorial videos
AS/BS in technical discipline or 2-3 years software support experience.
Experience using Software Configuration Management products such as AccuRev, ClearCase, CM/Synergy, CVS, Visual SourceSafe, Dimensions a definite plus.
Computer skills ? basic scripting (Perl, shell, .bat), basic OS administration (Windows and Unix/Linux), basic network infrastructure.
Strong Customer focus and advocacy - the ability to understand the needs and priorities of customers and the desire to meet their expectations.
Excellent troubleshooting and debugging capabilities.
Strong oral and written communication skills.
Excellent follow-through skills.
Ability to work well in a remote team environment.
Strong organizational and time management skills.
Working knowledge of software development and software build processes/tools.
Experience working with customers directly on deployment of SCM.
Experience with various scripting languages including Perl, UNIX shell scripts and Windows batch files.
AccuRev is the fastest growing SCM Company in the world and two-time Jolt Product Excellence Award recipient. AccuRev is used by over 600 companies and global enterprises including American Airlines, Polycom, Thomson Financial, T-Mobile and Lockheed Martin. As the leading provider of process-centric software change and configuration management (SCCM) solutions, the AccuRev solution is designed for today?s complex and changing software development environments, including geographically distributed and offshore development teams working on multiple releases in parallel.
AccuRev's award winning software development tools have enabled us to achieve over 60% growth over the last two years. With this continued pace of rapid growth, we are currently looking to hire great people to join our dynamic team. Our engineering and product support teams continue to innovate and improve AccuRev's capabilities with each product release.
Why work at AccuRev?
Rapidly growing Software Company
Privately owned, venture-backed and profitable!!
Our dedication to building the best products in our market
Competitive salaries, bonuses, and stock options
Excellent benefits including comprehensive medical, dental, three weeks of paid vacation, 401K, etc.
We have fun at what we do!
The AccuRev Employee:
If you are someone who has high expectations of yourself and the company you work for and want to work with motivated high energy people, AccuRev is the place to be. We are committed to empowering our employees to make decisions that have significant impact on our success.
||10 Maguire Road |
Lexington, MA 02421
THIS JOB HAS EXPIRED