Newton Categories:
Technical Support Engineer Cyber Ark
THIS JOB HAS EXPIRED
The primary responsibility of the Technical Support Engineer is to resolve technical issues for Cyber-Ark's products by being the primary 'on-call-duty' technical contact for the customer. In performing this responsibility, the Support Engineer will be assigned to multiple support cases simultaneously. In addition, the position requires post-sale activities and technical relations with the customers. The Support Engineer will report to the Director of Technical Support.Responsibilities may include, but are not limited to:
- Provide off site support
- Provide consulting onsite services to Cyber-Ark's clients (10 nationwide travel)
- Collaborate with other Cyber-Ark departments to ensure coordination and completion of all additional technical support related tasks
Position Requirements:
- Bachelor's Degree in Computer Science
- 2-3 year of Technical support experience
- Demonstrated ability to assume sole and independent responsibilities
- Ability to keep track of numerous detail-intensive, interdependent tasks and ensure their accurate completion
- Ability to train technical users
- Mastery of Windows Operating Systems, IIS and LDAP
- Experience with MySQL, SQL and Oracle databases
- Experience with Networking and Network devices
- Experience with SalesForce
- Experience with UNIX operating systems
- Experience in programming
- Experience with the following protocols: LDAP, SSH, Kerberos, SNMP and SMTP
- Experience with the following technologies: IDM, SSO, SIEM, Application Servers, Authentication Products and Ticketing Systems
- Experience in programming: JAVA, VB, Perl, Expect and .Net.
| Location: | 57 Wells Avenue Suite 20A Newton, MA 02459 United States |
|---|
THIS JOB HAS EXPIRED
Cyber Ark
Investors: Jerusalem Venture PartnersAll Jobs: at Cyber Ark
| Web Site: | www.cyber-ark.com |
|---|---|
| Headquarters: | 57 Wells Avenue Suite 20A Newton, MA 02459 United States |
| Industry: | Software |
Support Cyber Ark with Social Media services
Find more Technical Support Engineer jobs
