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Technical Support Engineer Pentaho
CompanyPentaho has established itself as the clear leader in commercial open source business intelligence and is growing its bookings, customer base, and team rapidly in a challenging economy. Because Pentaho's commercial open source model provides a lower-cost alternative for enterprise-class BI, Pentaho is getting attention from leading analyst firms like Gartner, and racking up public wins over traditional players like Business Objects (SAP), Cognos (IBM), Microstrategy, Hyperion (Oracle), QlikTech, Informatica and Microsoft. With an experienced team of BI and open source veterans, Pentaho is well-positioned for continued growth in the BI market, with presence in North America, Europe, Asia Pacific and Latin America, supplemented by a Global Reseller network. Finally, Pentaho is a fast-moving, fun start-up where employees at all levels and in all departments can make a difference, develop new skills, and enjoy the pace and excitement of disrupting a major enterprise software market by delivering better value for customers.
Description
As a customer champion you are the primary point of contact for Pentaho's customers and partners. In this role you would be directly responsible for customers' success using our products and services. Working closely with others teams within Pentaho such as QA, Engineering, Professional Services, Developer Support and Sales, you get to routinely delight and exceed customer expectations.
Your Responsibilities
Manage customer cases on product installation, configuration and troubleshooting
Collect and document all information required to diagnose and resolve reported problems
Ensure all cases are resolved or escalated to appropriate resources in a timely fashion
Assist the Pentaho Engineering and Product Management teams by filing thorough defect reports and verify resolution once a defect is fixed
Author articles on the Knowledgebase regularly on known issues and solutions
Participate and contribute in Support forums and other medium, as requested by the management
Your skills and background
Excellent listening and communication skills
Able to work efficiently on multiple active support cases
Excellent analytical, debugging and problem-solving skills
Eager to learn new Pentaho and other third-party products / technical environments
2+ years experience in an enterprise IT environment, providing Technical Support
Hands-on knowledge of one or more of the core infrastructure technologies including operating systems (Linux, Windows, Solaris), application servers (e.g. Tomcat, JBoss, Websphere, Weblogic), relational databases (e.g. Oracle, MySQL) and networking (HTTP/SSL)
Practical working knowledge of web application development tools and components including XML, JSP, HTML, JDBC/JNDI, SQL and shell scripting
Business intelligence background (Reporting, ETL and/or OLAP) or aptitude to become an expert in these subject areas very quickly
Required educational qualifications
Bachelors Degree from an accredited university
Major or minor in Computer Science or Information Systems a plus
Professional technical certifications a plus
| Location: | Citadel International, Suite 340 5950 Hazeltine National Drive Orlando, FL 32822 United States |
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Pentaho
Investors: Benchmark Capital, NEAAll Jobs: at Pentaho
| Web Site: | www.pentaho.com |
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| Headquarters: | Citadel International, Suite 340 5950 Hazeltine National Drive Orlando, FL 32822 United States |
| Industry: | Software |
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