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Technical Support Engineer Socialtext
THIS JOB HAS EXPIRED
Responsibilities- Triage, troubleshoot, and address Tier 1 and Tier 2 support issues for Socialtext enterprise customers
- Manage Linux server environments and use the command line interface to troubleshoot issues
- Accurately identify root causes, including causes outside the Socialtext product itself (e.g., data irregularities in client LDAP directory)
- Recognize exceptional issues and escalate to Engineering Team; work with Engineering to document and resolve
- Recognize repeated patterns in support requests and document for future enhancement
- Codify frequent issues into documented or scripted processes
- Remain on-call outside of business hours in case of Priority 1 customer issues
Requirements
- 2-5 years experience with Tier 1-2 technical support, serving enterprise customers
- 2-5 years experience as a system administrator, or similar enterprise IT management experience
- Working knowledge of Linux/Unix, Apache, Web, DNS, LDAP, and SMTP
- Working knowledge of Perl, Javascript and HTML
- Excellent communications skills, both written and verbal
- Demonstrated problem-solving/troubleshooting skills and judgment in managing problem resolutions and escalations
- Ability to effectively juggle and prioritize multiple tasks
- On-call availability outside work hours for Priority 1 issues
- Legal right to work in the U.S.
Compensation and benefits
- Socialtext provides full benefits, pre-IPO stock options, and a competitive compensation package.
| Location: | 655 High Street Palo Alto, CA 94301 United States |
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THIS JOB HAS EXPIRED
Socialtext
Investors: Intel Capital, Omidyar NetworkAll Jobs: at Socialtext
| Web Site: | www.socialtext.com |
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| Headquarters: | 655 High Street Palo Alto, CA 94301 United States |
| Industry: | Software |
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