Technical Support Engineer - PowerReviews Platform Bazaarvoice
THIS JOB HAS EXPIRED About Bazaarvoice:
Bazaarvoice is based on a simple truth; when people talk to each other, people buy stuff they are happy about because they trust the opinions of others. We see a day when all voices are connected and, together, help the marketplace function better. That?s what our name means: the ?voice of the marketplace.? We?ve built a network that connects businesses together to amplify the authentic voices of people wherever they shop ? online, in-store and mobile.
Each month, more than 400 million people view and share authentic opinions, questions and experiences about 20 million products in the Bazaarvoice network. Our technology platform channels these voices into the places that influence purchases.
Our network helps businesses gain access to a wider audience of shoppers and trusted consumer content to improve sales and marketing. Insights from our network data help marketers and advertisers provide more engaging experiences, drive product innovation and performance, make better merchandising decisions and build brand advocates and loyalty.
Who We Want:
This person will be responsible for providing technical support for our Software as a Service (SaaS) platform. In this role, you will be responsible for assuring the highest quality support through either direct problem-solving efforts or problem triage with account management, integration engineering and core engineering.
Skills and Experience Necessary for the Role:
-Resolve questions and problems directly through individual efforts or by triaging problems with account management, integration engineering, and core engineering
-Set up and configure client accounts
-Maintain and update internal tools and integration process documentation
-Support quality assurance management and testing for clients
-Work with clients to install software, including modifying or updating existing integration documentation, procedures and software
-Lead clients through the deployment of software updates and functionality enhancements
-Solicit feedback from clients and gather suggestions and new requirements for the product development team to enhance the overall product offering
-Bachelor degree preferred
-eCommerce experience a plus
-Customer support experience a MUST
-Some experience with Java and JSP development
-Moderate knowledge of Unix environments, and Unix shell
-Outstanding communication skills
-Authorization to work in the U.S.
||3900 N. Capital of Texas Hwy |
Austin, TX 78746
THIS JOB HAS EXPIRED
Bazaarvoice, one of Austin's leading, venture-backed Web startups that serves domestic and international Fortune 500 brands with word of mouth online technology and services. We have experienced explosive growth with featured articles in the New York Times, AdAge, Fortune Magazine, and we are the only Texas-based startup to make the Red Herring 100 North America and Global list.Investors: Austin Ventures
, Battery Ventures
, First Round Capital All Jobs: at Bazaarvoice
|Headquarters:||3900 N. Capital of Texas Hwy|
Austin, TX 78746
|Company Profile:||About Bazaarvoice
Bazaarvoice is a SaaS company that brings the power of social commerce to the world's best brands. Social commerce happens when you connect customers to one another in ways which drive measurable results to your business. Bazaarvoice helps all types of businesses capture, display, share, and analyze customer conversations online. Our combination of technology and personalized services help brands build online communities who help drive measurable business goals. We make it easy for our clients to let their customers share opinions, knowledge, and experiences.
Bazaarvoice is an open, creative and collaborative culture, where passion and excellence rule. You have the opportunity to work within a world-class organization bringing cutting-edge interfaces and functionality to market on leading eCommerce sites. Great ideas can come from anywhere. We're looking for imaginative people who want to be a part of the conversation and have an impact on the future of social commerce.
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