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Technical Support Engineer Meraki
ResponsibilitiesResearch and resolve issues reported by Meraki customers and partners
Identify issues suitable for entry in the Meraki Knowledge Base
Write, review, and release KB articles
Work with engineering to diagnose and resolve critical escalated issues
Identify, reproduce, and document bugs
Requirements
Basic understanding of networking fundamentals, e.g., be able to explain the functions of and differences among the link, network, transport, and application layers
Outstanding account management, follow-through and problem solving skills
Resourcefulness and attention to detail
Fluency in English
Excellent communication skill, both written and verbal
B.S. in computer science or a related technical discipline
4-year degree from an accredited university required
Characteristics of success
2 years experience with networking products
Experience supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers
Experience installing and trouble-shooting Wi-Fi networks (802.11a/b/g/n)
Ability to multi-task and to work under pressure
| Location: | San Francisco, CA United States |
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Meraki
Investors: Felicis Ventures, Sequoia CapitalAll Jobs: at Meraki
| Web Site: | www.meraki.net |
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| Headquarters: | 313 West Evelyn Avenue Mountain View, CA 94041 United States |
| Industry: | Networking and Equipment |
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