Technical Support Engineer Skybox Security
THIS JOB HAS EXPIRED Skybox Security is looking for a Technical Support Engineer to be part of our growing Customer Support organization. This position will be located at Skybox Security?s corporate headquarters in San Jose, Calif.
Duties and Responsibilities:
The Technical Support Engineer will support customers and be primarily involved with the following activities:
Interact directly with Skybox Security?s customers via phone, Webex and (occasionally) on-site
Analyze, track and resolve customer issues in a professional, timely manner
Work with development and TLS teams to investigate and resolve issues
Assist Skybox Security?s sales team with pilots and POCs
Serve as the primary point-of-contact for VIP customers for all technical issues
Contribute and support Skybox Security?s support knowledge base
Help to maintain the Skybox Security?s customer-facing support facilities
3+ years of experience in customer-facing activities (such as pre-sales engineering, technical account management and/or technical support)
2+ years of experience in supporting security solutions, including knowledge and hands-on experience with network devices and network architectures (such as firewalls and routers).
Hands-on experience in system management (such as Linux / Windows)
Independent, fast self-learner with solid problem solving skills
Superb oral and written communication skills, as well as outstanding interpersonal and telephone skills
Thrive in a team environment and possess the willingness to do whatever it takes to achieve customer success
Mission-oriented, methodical and punctual
Polite, patient and courteous
Willing to travel
Energetic, with a strong desire to succeed
Experience in firewall management / auditing
Knowledge of complex network environments
Knowledge in vulnerability management and vulnerability scanners
Knowledge in security compliance requirements and information security standards
Shell, batch, Perl and SQL scripting
CISSP ? Skybox Security will support the right candidate in obtaining certification
Project management experience
TO APPLY: Please send a CV and cover letter to firstname.lastname@example.org, either as a link or as plain text, in the body of the email.
Principals only. Recruiters please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
||2077 Gateway Place |
San Jose, CA 95110
THIS JOB HAS EXPIRED