Technical Support Engineer Liaison Technologies
THIS JOB HAS EXPIRED The Technical Support Engineer is responsible for responding to and resolving all employee technical issues via phone, email, remote and direct access for Liaison internal systems. The expectations include the ability to isolate and provide resolution to customer/employee issues or qualify the issue for senior level assistance or other vendor assistance. The candidate will follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained and use fundamental technical troubleshooting skills obtained through performance of the role to define and isolate technical issues.
Provide technical assistance to customers/employees via phone, email, remote and/or direct access.
Perform advanced problem analysis and isolate problems of a complex level of difficulty.
Reproduce customer issues in house.
Document customer problem information, recommendations, and resolution in a clear and concise manner using CRM incident tracking system.
Communicate appropriately and provide updates as needed
Develop and maintain effective relationships with internal and external customers.
Participates in designated groups, projects, and/or processes.
Team player, willingness to work on any issues related to the success of Liaison.
Assist with special projects as assigned
Maintain the highest standard of customer satisfaction
Bachelors degree or equivalent experience in diagnosing and troubleshooting software and/or customer service on computer systems.
Appropriate time management skills
Windows knowledge, Microsoft licensing, client platform knowledge for Windows and Web browsersSolid problem solving skills
Must possess strong attention to detail and the ability to remain focused to manage multiple and competing priorities affecting up time.
Must be able to learn quickly and respond to changing directions and demands, must remain flexible.
The employee may be required on occasion to work a compressed work week, evenings, holidays, weekends or graveyard shifts.
Ability to multi-task.
Ability to read and interpret documents such as process descriptions and procedure manuals, technical drawings and other technical documents.
Ability to write technical reports and correspondence to variety of audiences including client, peer and senior management.
Ability to communicate effectively with managers, employees and clients.
Ability to create, communicate and interpret a variety of instructions in written, oral, diagram, or schedule form.
||Seattle, WA |
THIS JOB HAS EXPIRED
Proven in production around the world, Liaison Technologies software and services readily scale across
heterogeneous enterprise environments, including legacy systems, and offer unified visibility for
improved analysis, decision support and operational efficiency.
Our solutions and support have established a new standard of quality for the industry, and are trusted
by the world's most demanding organizations to exchange and protect billions of payment card
transactions, all manner of sensitive and regulated data and business-critical file transfers.
Profitable Investors: Noro-Moseley Partners
, UPS Strategic Enterprise Fund All Jobs: at Liaison Technologies
|Headquarters:||3157 Royal Drive|
Atlanta, GA 30022
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