DescriptionIn this challenging senior level role, you will provide post sales technical support assistance to Palo Alto Networks Authorized Support Centers and End User Customers via web, phone and e-mail.
Strong fault isolation and root cause analysis skills are required to diagnose and solve complex technical issues spanning all 7 layers of the OSI model. Both live troubleshooting over shared desktop sessions, as well as offline investigation of device logs and documentation are a part of the daily activities in this role. Reproducing customer issues in the lab may be needed to isolate potential bugs before engaging engineering and development team resources. Working together with other regional Support teams, Development, Quality Assurance, Product Management, Sales and SE teams are an integral part of building a positive customer experience and delivering solutions that drive customer satisfaction.
Our global team of exceptionally talented engineers continues to rapidly expand. We are looking for those with a passion for technology and problem solving who find satisfaction in making customers happy. This is an opportunity to work amongst the best and brightest in the industry who share the same enthusiasm for the latest cutting edge technologies that continue to disrupt the security industry worldwide. With a casual working environment, cool people, and highly competitive remuneration packages, this is an opportunity not to miss!
|Headquarters:||2130 Gold Street|
Alviso, CA 95002