Technical Support Engineer - Spanish SpeakingQualys
We are looking for a passionate self motivated technical team player to join our Support team looking after our customers in Europe and worldwide with every aspect of our service, providing primarily email and some telephone based support.
This includes vulnerability management, PCI, policy compliance, web application scanning and Malware. Qualys staffs our Technical Support team such that we answer all incoming calls live, with a senior technical engineer. We do not utilize scripts, nor triage out customers from a Tier 1 person to a Tier 2 person. We are looking for strong technical individuals that have the desire and capability to think on their feet and work on complex problems.
This individual should have come from a networking background and have at least 4 years experience, understand how networking devices work in theory and in practice and can adapt quickly to any technical challenge. Possessing good Linux/Unix knowledge and with an interest in security, possibly a CISSP/CEH or equivalent qualification. An understanding of network services and how they work from a protocol/configuration level, especially web services such as Apache/IIS and web applications is an advantage.
This role would suit an individual who is good with people, is technically motivated and also understands the following technologies:
- Unix/Linux experience.
- in-depth TCPIP
- LAN/WAN infrastructures
- Common OS services
- Packet sniffers
- Windows AD authentication and security
- Oracle/MSSQL databases
- nmap and other network analysis tools Spanish Speaking
The following is also desirable
- Any shell scripting or programming experience, especially perl.
- Web application coding experience.
- Experience with Nessus or other vulnerability tool