Technical Support Engineer Reflexion Networks
About this job
Reflexion Networks is looking for an exceptional technical support engineer to join the best technical support group in the industry. The quality of our technical support is widely recognized in the solution provider community, and is therefore one of our most effective sales tools. The person who fills this role will be a key contributor to the company?s market success. This position is responsible for providing technical support (via telephone, LiveChat, and email) for Reflexion?s IT Solution Provider partners and their clients.
We are looking for a candidate with the following experience and characteristics:
Three-plus years of experience with Microsoft Exchange (the deeper the better)
Experience with DNS, SPF, SMTP and systems administration
Technical familiarity with anti-virus and anti-spam solutions, and DNSBLs would be a plus.
Excellent troubleshooting and problem solving skills
Very strong customer service skills.
The technical skills are, of course, crucial, but of equal importance are the personal characteristics that the person brings to the company. We seek someone with the following characteristics:
? Solid communication skills
? Strong investigative skills and a comfort picking up another developer?s code
? Strong work ethic with a passion for world-class accomplishment
? Craving for learning and achievement
? Do-anything-that?s-necessary willingness and aptitude to wear many hats
? Positive, optimistic outlook with a good sense of humor
? Willingness to lead, but also a dependable team player.
This position offers a competitive salary, incentive stock options, and excellent benefits, including group medical, dental, life and long-term disability insurance, plus a 401(k) plan. Candidates must be authorized to work in the United States without sponsorship. Reflexion?s offices are near the intersection of Routes 128 and 93, and a short walk from the MBTA Anderson RTC Commuter Rail station (Click here for a train schedule)
||18 Commerce Way |
Woburn, MA 01801