Technical Support Engineers Palo Alto Networks

THIS JOB HAS EXPIRED

Technical Support Engineer
Technical Support | Santa Clara, CA, United States

Diagnose and solve complex technical issues and provide timely solutions to company's End User Customers;

Work with Development, Sales, QA, and Software Engineering to build positive customer experience;
Reproduce customer issues and qualify escalations;
Provide configurations, troubleshooting and best practices to customers;
Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner;
Provide fault isolation and root cause analysis for technical issues;
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base;
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides; and
Troubleshoot and provide solutions for escalated / more complex technical cases.

Requirements

Bachelor's or foreign degree equivalent in Computer Engineering or Electrical Engineering.
Five years of progressive post-baccalaureate experience in the job offered or as a Technical Support Engineer, Customer Support Engineer, or related occupation.
Experience must include: working with switches, routers, firewalls, and customer management.
TCP/IP.
Routing and switching (OSPF, BGP, VLAN, STP).
Security including IPSEC, SSL-VPN, NAT, GRE.
Cisco.
Authentication protocols (Radius and TACACS).
Debugging complex networks with mixed media and protocols.

Interested candidates send resume to: Doris Lorenzo at Palo Alto Networks, Inc., Attn. Job #29.

Location:	Santa Clara, CA United States

THIS JOB HAS EXPIRED

Palo Alto Networks

Investors: Globespan Capital Partners, Greylock Partners, Sequoia Capital
All Jobs: at Palo Alto Networks

Web Site:	www.paloaltonetworks.com
Headquarters:	2130 Gold Street Suite 200 Alviso, CA 95002 United States
Industry:	Software