Technical Support AtTask

Job Id: AGS033
AtTask, Inc., the leading provider of project and portfolio management software, has an opening for a Technical Support Representative. The position will primarily be responsible for resolving customer issues including: troubleshooting installations, application and database issues, project management training, etc.

The Technical Support Representative will work directly with other departments throughout the Company, reporting to the Manager of Customer Support. The primary objective of the role is to help develop an outstanding customer support department in an employee-oriented, high performance company culture that emphasizes superior quality, continuous improvement and productivity standards. This role requires a proactive and results oriented individual with the ability to work on assigned tasks, as well as independently identify other value-add activities.

Duties:

Handle tier 2 and tier 3 support escalation issues
Provide phone and web support for a variety of clients at all levels
Troubleshoot installation, application, and database issues
Positive attitude, always willing to put the customers? needs first


Qualifications:

Undergraduate degree in related field REQUIRED
2 years of related experience in the software industry
Proficient Linux/Unix experience
Understanding of relational database applications
Understanding of web server technologies
Familiar with LDAP or SAML preferred
Excellent troubleshooting skills
A positive and ambitious attitude
Excellent communication, interpersonal, problem solving and relationship skills.
Excellent analytical skills.
Ability to communicate well with operations and technology.
Ability to work on multiple tasks and able to prioritize personal workload.
Detail oriented and self-starter.


What we offer:

Career growth
Fun work atmosphere
Competitive compensation

Location:	Lehi, UT United States