TECHNICAL SUPPORT REP I Talyst
THIS JOB HAS EXPIRED Overview:
Responsible for resolving customer concerns through positive interactions via email or phone. Understand and address incidents and determine call escalations for further technical support.
Field telephone calls from accounts and gather information from the customer with the goal of first level resolution.
Dispatch service team members in instances where second level support is required.
Providing Tier 1 support with the ability to acquire knowledge needed to move into tier 2 supports
Escalate customer complaints and/or customer concerned with their issues to immediate supervisor
Keep records of customer interactions and transactions; recording details of inquiries complaints, and comments, as well as actions taken.
Refer unresolved customer grievances to designated departments for further investigation.
Check to ensure that appropriate changes were made to resolve customers? problems.
Perform other duties as assigned or directed.
Understand and abide by company corporate values at all times.
Protect the confidentiality of sensitive and/or proprietary company information.
Support and promote the Talyst values through positive interactions with both internal and external stakeholders on a regular basis.
Attend to other initiatives and goals as assigned.
BS or BA preferred, or equivalent experience
Intern position, ideal for a currently enrolled college student or recent college graduate.
1+ years customer service and call center experience
Ability to assess customer needs, meet quality standards for services, and evaluation of customer satisfaction
Knowledge of electronic equipment, and computer hardware and software, including applications and programming
Detailed-oriented with good organization skills
Excellent verbal and written communication skills
Strong interpersonal skills to support positive interaction with customers and field staff
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
Technical aptitude and networking experience preferred
Proficient with MS Word, Excel, Outlook, and other common office tools
Ability to serve as an active team member within a dynamic, fast paced Call Center environment.
Experience working in a goal oriented, delivery focused, and dynamic environment.
The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day.
||Kirkland, WA |
THIS JOB HAS EXPIRED