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TECHNICAL SUPPORT REPRESENTATIVE Brivo Systems
THIS JOB HAS EXPIRED
Brivo is seeking a full time Technical Support Representative to join our team in Bethesda, Maryland, reporting to the Manager of Technical Support. Brivo is a well-motivated and fast paced company. We clearly drive the industry in new technology and even newer processes. Brivo takes pride on being the best and is driven by making sure our customers are completely satisfied with every encounter.Technical support is a front line opportunity for individuals who possess the ability to start, follow-thru and complete tasks without supervision. Each technical representative is a direct reflection upon Brivo and we are only looking for individuals who can portray Brivo?s highest level of standards as well as keep up with the advanced pace that Brivo is known for.
Responsibilities:
? 1st level support for Brivo Customers via phone and email:
? Installation support
? Maintenance support
? Troubleshooting
? Account and application support
? Pre-Sales support
? Peripheral testing and support
? User/ Account management
? Escalate any issue unknown or unresolved to senior personnel and/or other departments tasked with issue resolution
? Assist customers in a cradle to grave fashion
? Log every contact with our customers in the Brivo Operations Ticketing System
? Maintain an active, organized and healthy workspace
? Protect the integrity of Brivo?s secure infrastructure
? Provide communication to senior management and product development regarding needs for additions or enhancements to product and/or services offerings
? Assist other Brivo departments resolve any issue as needed
Skills & Experience:
? 3+ years Helpdesk or call center support preferred
? High level understanding and experience using the Microsoft Platform
? Administrative level understanding of common networking
? Expert level understanding of browser functionality
? Retain composure in stressful situations
? Ability to multi-task in relationships with customers, end users and Brivo employees
? Ability to relate to multiple personalities
? Excellent verbal and written skills required to communicate with both internal and external customers
? Demonstrate self-confidence, energy and enthusiasm
? Ability to organize, manage and track events
? Electronic Security equipment installation experience a plus
? Manufacturing Experience a plus
Qualifications:
? Must live in the Washington DC metro area or be willing to relocate at your own expense
? Must be a US Citizen or valid green card holder
? High School Diploma or equivalent required
? Flexible work schedule required
? Some college preferred
? Formal technical (IT or Electronic Security) certifications or training preferred
Our work environment is casual but focused, fun yet performance-driven, and very open to creative thought while retaining a clear sense of the business goals. We have a strong team environment with lots of room for major individual contributions. In addition, Brivo offers a competitive, incentive-based compensation structure, and a full benefits package which includes transportation, parking or bicycle commuting reimbursement; subsidized gym membership in addition to health, dental, life insurance, short and long term disability, 401k plan, FSA, paid vacation, holidays and personal days.
| Location: | 4350 East West Highway Suite 201 Bethesda, MD 20814 United States |
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THIS JOB HAS EXPIRED
Brivo Systems
Investors: Duchossois Technology PartnersAll Jobs: at Brivo Systems
| Web Site: | www.brivo.com |
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| Headquarters: | 4350 East West Highway Suite 201 Bethesda, MD 20814 United States |
| Industry: | Business Products and Services |
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