Technical Support Representative - Bilingual - Sawgrass Consumer Division Sawgrass Technologies, Inc.
Location: Mount Pleasant, SC(29466)
Industry: Printing Ink Manufacturing
Job Type: Full Time Employee
Education Level: Bachelors Degree Preferred
Career Level: Recent Graduate ? 2 years experience
About the Job
This is an exciting and rewarding position in a fast paced, entrepreneurial environment within the consumer digital printing industry located in Mt. Pleasant, SC. We are looking for a candidate with whom we can offer an excellent career path along with a competitive remuneration package commensurate with experience. Strong computer skills and excellent verbal/written communication skills are a must. Candidates must be eligible to work in the United States. No relocation assistance available.
Provide technical support directly to our customers and resellers, via phone and e-mail.
Evaluate and determine problem sources (user, application, hardware).
Successfully resolve a range of reported issues.
Follow up with customers with ongoing issues in a timely fashion.
Thoroughly document service histories and communications in a CRM system.
Experience and Skills:
Bilingual (Spanish/English) is a requirement
Customer service or technical support experience and a general knowledge of IT
Experience with Windows and Mac based software programs ? Corel Draw or Adobe Photoshop experiences a plus
Help-desk, ink-jet and/or graphics experience desired
College degree preferred
Outstanding communication and interpersonal skills
Excellent problem solving and analytical ability
Work well in a team environment
Company Paid Life Insurance
Company Paid Short Term Disability
Company Paid Long Term Disability
Voluntary Life Insurance
Voluntary Child Life Insurance
Voluntary Spouse Life Insurance
Paternity and Maternity Leave
401K with Company Contributions
Health Savings Account
Dependent Care Flexible Spending Account
Health Care Flexible Spending Account
About Sawgrass Technologies
Sawgrass Technologies, Inc. is a leading developer of digital printing technologies that allow our customers to customize a vast array of products --- large and small --- including plastics, metals, films, ceramics, and textiles. Sawgrass develops state-of-the-art systems that enable customers around the globe to produce highly customized, high-quality, full-color images. Sawgrass Technologies is headquartered in Charleston, South Carolina with additional offices in Basel, Switzerland and Sheffield, England.
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