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Technical Support Representative SolarBridge Technologies
THIS JOB HAS EXPIRED
SolarBridge Technologies, Inc. has developed an innovative photovoltaic microinverter and monitoring solution that dramatically improves reliability, increases energy production, and simplifies installation for solar systems. We are seeking a candidate for the position of Technical Support Representative ? Post Sale. In this position you will be responsible for the support of our partners, solar module manufacturers, as well as the consumer post-installation. This role is key to providing our customers with a great customer experience, servicing our warranty and identifying issues that our product teams need to focus on. This is a new position for SolarBridge Technologies and is needed to support the company?s growing customer base and increased expectations from our customers. It will require creative thinking, technical understanding of the product, and a passion for meeting customer needs.Responsibilities:
Respond to requests for technical support from our module partners/customers
Problem solve with the customer via phone, internet, or on site
Deliver post-sales technical support consisting of customer/channel training, field support, troubleshooting, and the creation of technical collateral such as application notes and white papers
Provide on-going product training to our customers? support teams. Ensure that our customers have the knowledge to implement known fixes to common issues as they occur in the field.
Support the definition of future microinverter and management products by representing common issues that are seen in the field and confirming if they can be fixed through product development
May act as a lead and/or project leader
Docment all technical support requests and report on them including common root cause and time to fix
Interact with SolarBridge R&D team to stay abreast of the company?s technology/direction and leverage them as an escalation path
Interact confidently with both technical and business audiences
Gather and report intelligence from the field concerning industry, customer, and competitive developments
Study schematics, manuals, work instructions and other specifications in order to understand installation, maintenance and repair procedures
Operate the systems to demonstrate equipment and to analyze malfunctions
Up to 50% travel may be required
Ideal Candidate:
Technical degree (preferably 4 year college degree, Software, Mechanical or Electrical engineering is preferred) or experience in hardware and software
Must have a proven track record of creating solutions to problems not seen before
Prior technical support experience preferred. Experience using decision trees to identify root cause issues via the phone is mandatory
Prior experience using CRM and/or ERP system to track issues preferred
A strong technical aptitude and willingness to get ?hands on? with our existing products and of both hardware and software experience is preferable
Understanding of networking, Linux and SQL commands
Must be flexible, ready to take on any task and able to deal with ambiguity
Experience in the solar industry is a plus
| Location: | 60 East Hazelwood Drive Champaign, IL 61820 United States |
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THIS JOB HAS EXPIRED
SolarBridge Technologies
Investors: Battery VenturesAll Jobs: at SolarBridge Technologies
| Web Site: | www.solarbridgetech.com |
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| Headquarters: | 60 East Hazelwood Drive Champaign, IL 61820 United States |
| Industry: | Cleantech / Energy |
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