Technical Support Representative Construction Software Technologies
THIS JOB HAS EXPIRED Position Profile:
The primary responsibility of a Technical Support Representative is to respond to inbound customer support
requests. Inbound support requests consist of phone calls, instant message chats, and email type requests.
The primary customers supported are Invitation to Bid (ITB) recipients, iSqFt for Sub Contractors subscribing
companies, iSqFt Takeoff software subscribers and iSqFt for Manufacturers subscribers.
The goal of the Technical Support Rep is to solve any difficulties that prevent the user from accessing the Web
site. Once the user can enter the Web site, the customer support rep will focus on addressing any usage
issues the user may have with the Web site. A secondary responsibility of a Technical Customer Support
Representative is to respond to iSqFt for General Contractors support calls when an overflow situation occurs
on the GC support inbound phone queue.
Essential Duties & Responsibilities:
? Resolve the user?s issues with the Web site as well as answer all site usage questions.
? Resolve both technical and non-technical issues.
? Support Takeoff software package.
? Document and report web site issues to tier 2 support team.
? Work with Accounting and Sales departments to establish user accounts and resolve any account
Essential Knowledge, Skills & Abilities:
? Knowledge of browsers (specifically Internet Explorer).
? Knowledge of Microsoft Office 2003 (primarily Excel, Word, and Outlook).
? Ability to communicate written and verbally with internal and external usersgroups.
? Ability to multi-task and work in a fast-paced environment.
Experience and Educational Requirements:
? 1-2 years in a customer support environment.
? High School diploma.
||4500 Lake Forest Drive |
Cincinnati, OH 45242
THIS JOB HAS EXPIRED