Technical Support Representative CallCopy
THIS JOB HAS EXPIRED The primary responsibilities of a Technical Support Representative are to provide industry-leading service to new and existing CallCopy clients. Technical Support Representatives focus on ?tier 1? support, addressing questions about basic issues with CallCopy?s products and services, escalating advanced issues to tier 2 Customer Support Engineers, and routing incoming phone calls and issue reports appropriately. Technical Support Representatives also provide timely updates to clients regarding outstanding issues and generally support Customer Support Engineers in advanced issue resolution.
Accept incoming reports of issues via phone, Email, and internal assignment.
Effectively troubleshoot client-side issues and basic server-side issues with call recording, screen capturing, and other CallCopy products and services.
Frequently update case documentation, including issue updates, root cause assessments, and solutions to common issues.
Track billable and non-billable time related to casework, projects, and miscellaneous day-to-day tasks.
Attend internal as well as client-facing meetings as needed.
Experience with troubleshooting software, preferably in a web- or server-based environment.
Experience working in a phone-based desktop or technical support environment.
Basic knowledge of server infrastructure.
Experience with call recording and screen capture solutions.
Experience supporting telephony solutions.
Experience supporting enterprise-level software solutions.
||Columbus, OH |
THIS JOB HAS EXPIRED