Technical Support Representative Conversocial
THIS JOB HAS EXPIRED Our Customer Success Team helps our customers to continually increase their usage of our software, expand their social customer service teams and ensure they deliver great service to their own customers via social networks. This helps us work towards renewing their contracts indefinitely!
To do this, we're adding to our technical support team to look after our sophisticated enterprise clients such as Tesco, Waitrose and Groupon.
What You'll Do
Build great working relationships with allocated customers
Provide sound technical answers and procedural advice to all customers' queries and help them implement best practice to achieve their objectives
Work with our development team to solve problems for customers
Assist our sales team in solving potential customers' teething problems when getting started with the software
Help new customers as they implement processes to use Conversocial within their business
Use data (and your relationships with customers) to identify companies who are not getting the most out of Conversocial, and formulate a plan to ensure their success
What We Look For
Talented, hardworking individuals with great energy and initiative to drive understanding of how best to use Conversocial amongst customers
Excellent communication skills, on email and phone
Clear analytical thinking; organised and able to work alongside developers as well as sales executives
Calm and reassuring under pressure - often things go wrong out of your control, and customers won't always understand
Willingness to share responsibility for limited out-of-hours customer support
Technical ability - no programming required, but you'll need to be savvy and be extremely comfortable using a computer and the internet; ability to manipulate Excel would be a big plus
Interest and/or experience in social media and customer service is an advantage
Ideally 2:1 or higher from a top university
Starting salary competitive and depending on experience. Stock options included, and we provide communal lunch daily. Lunchtime also often involves board games.
||New York, NY |
THIS JOB HAS EXPIRED