The position of Technical Support Representative promotes sales and customer
satisfaction of SpectraSensors products and services by providing technical
information about the products to customers, sales channels, and service
associates. The Technical Support Representative is required to maintain an
expert knowledge level of the design, features, specifications, limitations and
repair of SSI products, and effectively communicate technical information. Activities in this position routinely
Providing email and telephone guidance on the installation, commissioning and operation of SSI products to customers and Service associate
Traveling to customer sites worldwide to assist customers and Services associates of SpectraSensors in the installation, commissioning, operation, troubleshooting and repair of SSI products. This position involves approximately 50% overnight travel primarily outside the USA for up to two-week durations.
Design and preparation of training materials, including written procedures, video and
Conducting classroom and laboratory training for customers, Sales and Service associates worldwide
Designing and conducting special product development projects to improve the technology and products of SSI working closely with Engineering, R&D, Operations
and other departments of SSI.
About the Technical Support Group:
Technical Support Group (TSG) is a part of the Service organization of SpectraSensors, Inc (SSI). TSG is primarily responsible for 3 key missions:
1.) Communicating the details of specifications, design, operation, mainteneance and troubleshooting of SSI products to customers, Sales and Service channels to promote sales of and customer satisfaction with SSI products and services.
2.) International field service outside of North America for all SSI products. This is accomplished primarily supporting Service associates employed by SpectraSensors or SSI
3.) Support of Field Service, Sales, Marketing, Engineering, R&D, Operations and other departments of SSI on matters relating to the design, installation, operation, maintenance and troubleshooting of SSI products, and communicating the customer experience and criticism of SSI products back to the concerned
Reports to: Director, Technical Support
Supervises: No direct reports
The successful candidate for this position will have some combination of the
following attributes and qualifications:
Training and/or equivalent experience in a science. Associates or Bachelor?s degree in chemistry, physics, mathematics, engineering, electronics, instrumentation, process technologies, computer
sciences or related fields.
Strong mechanical aptitude and capabilities. A good mechanic
Excellent oral and written communication skills
Experience as a classroom and laboratory instructor or public speaker
Experience in operations, maintenance or engineering of process plants, pipeline industries, or laboratories servicing process industries.
Excellent interpersonal skills; a willingesss to work with people of many cultures, educational backgrounds and specialities toward common goals
Willingness and ability to travel internationally 25%-50% of the time
11027 Arrow Route
Rancho Cucamonga, CA 91730