Technical Support Representative Blurb
THIS JOB HAS EXPIRED
Blurb is a self-publishing and marketing platform that unleashes the creative genius inside everyone. Blurb?s platform makes it easy to design, publish, promote, and sell professional-quality printed books and ebooks.
Blurb offers a full suite of free bookmaking tools, online book promotion tools, and an online bookstore where authors can sell their books and keep 100% of their profit. Blurb is known for high-quality, creative range, and beautiful books.
Blurb was founded by Eileen Gittins in 2005, and includes a team of design, Internet and media veterans who share a passion for helping people bring their stories to life. Blurb has served more than one million customers and in 2011, Blurb shipped 1.8 million books to more than 69 countries and territories. In 2010, Blurb was ranked the fastest growing media company on the Inc. 500.
Blurb is based in San Francisco with offices in London and our website is available in seven languages. We have fun, work hard, and love helping people discover the thrill of being published.
If you?re interested in rolling up your sleeves and joining the team, keep reading.
The Technical Support Representative is responsible for supporting Blurb products and services with an emphasis on technical troubleshooting. This position reports to the Technical Support Manager.
Resolving incoming technical support issues and escalating when needed
Communicating current technical issues throughout the team
Identifying and verifying possible bugs
Ensuring an exceptional customer experience
Working with team members in multiple locations and languages
Minimum 1 year in a technical support role in a B2C Customer Support team at a consumer software or internet company
A passion for picture taking including a basic understanding of digital photography
Maintaining a sense of humor while handling complex technical issues
Outstanding written and verbal communication skills and a customer-centric service mentality
Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to issues
Knowledge of common QA and bug writing protocols
Technically adept ? comfortable working with and troubleshooting multiple desktop applications, file formats, operating systems, and browsers
Comfortable working in a fast-paced, ambiguous and casual environment ? self-starting and ambitious
Extra love for:
Familiarity with PDF and epub file type
Experience with Adobe InDesign, Photoshop, and Lightroom
Interest in tablets and e-reader devices
Willingness to work a flexible schedule
Proficient written knowledge of French, German, Dutch and/or Spanish
Blurb is a small, high-growth company, which means tremendous challenges and opportunities. We are looking for smart people who learn fast, solve problems, and get the job done. Our products and services are focused on the user experience, so you'll need to be user-focused as well. We have a world-class team drawn from companies such as Apple, Adobe, Intuit, Corbis, Current TV, eBay, Kodak, Method, Microsoft, Sun, CNET, Yahoo!, Lonely Planet and Sony.
We?re in the financial district, and there are plenty of great eating (and drinking) spots close by!
Medical, Dental, and Vision insurance (PPO or HMO options)
401(k) retirement plan
Employer-paid life insurance, short-term and long-term disability
Flexible Spending Account (both medical and dependent care)
10 paid holidays
15 days paid time off per year (with tenure-based increases after two years)
Free lunch on Wednesdays
||580 California Street |
San Francisco, CA 94104
THIS JOB HAS EXPIRED