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Technical Support Representative Nitro PDF Software
THIS JOB HAS EXPIRED
Position SummaryAs a Nitro Technical Support Representative, you will represent the company in providing assistance to customers and partners via email and phone for product issues and requests. You will be required to perform all your duties with the customer?s best interests always in mind, and be able to work together with other employees and departments (e.g. Sales, Product) to deliver an exceptional experience for our customers.
What you'll be doing
Provide product support to customer and partners via email/phone, including software installation, activation and upgrade issues
Identify and escalate problems requiring more in-depth knowledge to appropriate internal resources
Troubleshoot technical problems reported by customers in order to provide useful information to Engineering
Assist in developing initiatives for improving customer experience
Maintain high levels of customer service
Other Service/Support/Product duties as required
What we're looking for
3+ years experience providing customer service or technical support in a software business (internal IT help desk does not qualify)
Exceptional English language written and verbal communication skills
Excellent customer service and friendly, interpersonal skills
Sound approach to solving problems
Can communicate with customers and partners with confidence
Must be a fast learner, and have a passion for serving customers
Company Description
At Nitro, we're passionate about delivering innovative, world-class solutions that transform the way people work with digital documents. Australian founded and headquartered in downtown San Francisco, the Nitro team hails from all over the globe with a mix of personalities and skills to match. We're a diverse bunch of people who value individuality, creativity, and thinking outside the square. We work hard and play hard in a fast paced environment where enthusiasm is king and everyone has a voice. We also offer competitive comp packages, full health benefits, and lots of other perks to keep our most important assets happy. We're always on the lookout for rockstars - guys and girls who can bring something genuinely unique to our team and the environment we work in. We're Nitro and we're growing, so if this sounds like something you'd want to be part of, then we want to hear from you.
| Location: | San Francisco, CA United States |
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THIS JOB HAS EXPIRED
Nitro PDF Software
Self FundedAll Jobs: at Nitro PDF Software
| Web Site: | www.nitropdf.com |
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| Headquarters: | 00000 United States |
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