Technical Support Representative Scribd
THIS JOB HAS EXPIRED Scribd is a YCombinator startup based in San Francisco looking for a Technical Support Representative to help Scribd's users over the web and email with any issue whether it is for a simple password reset or complex publishing advice. We're looking for an enthusiastic, knowledgeable, tech-minded person to join our Customer Support team and help us deliver top-notch service. We want to make the experience for our customers the most enjoyable and enticing possible, while building on our business model. If you're excited by this challenge, we want you.
Scribd?s vision is to build the future of reading and publishing by making it easy to share and discover entertaining, informative and engaging written content across the web and mobile devices. Notably, we're already one of the top 100 sites on the web with over 90 million monthly visitors. From a technology perspective we have scaled the world's third largest ruby on rails site, invented the first HTML5 document reader, and done original work on textual analysis.
We?ve won lots of awards, raised $20M along the way and we're at the threshold of some breakthrough launches, but the journey is only 1% finished, and we?re looking for best breed of folks to take Scribd to the next level.
Who you are and what you'll do:
We're looking for an enthusiastic, knowledgeable, tech-minded person to join our Technical Support team.
Problem analysis and problem solving
Strong verbal and written communication skills
Attention to detail and accuracy
Communication with engineering teams
1+ year experience in an online customer service role
Displayed understanding of customer support principles and practices
Experience with (or knowledge of) cloud computing and cloud tools
Troubleshooting and analytical skills
Start-up experience a major plus
High school diploma or equivalent
You?ll make us even happier if you bring:
Zendesk and Scribd experience
||San Francisco, CA |
THIS JOB HAS EXPIRED