TECHNICAL SUPPORT REPRESENTATIVE- TIER 1 AtTask
TECHNICAL SUPPORT REPRESENTATIVE, TIER 1
AtTask, Inc., the leading provider of project and portfolio management software, has an opening for a Technical Support Representative. The position will primarily be responsible for resolving technical customer issues including: troubleshooting connectivity, application, and database issues, project management usage questions, and usability issues.
The Technical Support Representative will report to the Manager of Customer Support and work directly with Tier 2 Customer Support and other departments in the company as needed. The primary objective of the role is to help customers attain business value from their AtTask solution by quickly solving technical issues.
AtTask Customer Support strives to deliver outstanding technical support in an employee oriented, high performance company culture that emphasizes superior quality, continuous improvement and high productivity. This role requires a proactive and results-oriented individual with the ability to complete assigned tasks and to identify and deliver other value-add activities.
Handle and resolve Tier 1 technical support issues
Provide phone and web support for a variety of clients
Troubleshoot installation, application, and database issue
Assist customers with project management usage and usability issues
Demonstrate excellent customer service
Core hours are 8 AM - 5 PM Monday through Friday, with flexibility required to work other shifts as needed, including weekends and holidays as required.
Two years of related experience in the software industry or a related technical undergraduate degree
Understanding of relational database applications strongly preferred
Understanding of web server technologies
Familiar with LDAP or SAML preferred
Excellent troubleshooting skills
Excellent customer service skills
Strong written and verbal communication skills (English)
Outstanding analytical skills.
Strong time management skills
WHAT WE OFFER:
Fun work atmosphere
||Lehi, UT |
Project and portfolio management software for the enterprise - no training required.Investors: Open Prairie Ventures All Jobs: at AtTask
|Headquarters:||1313 North Research Way|
Orem, UT 84097
|Company Profile:||task is online project management software that helps companies get work done. Youll love how easy it is to get more from your teams and bring your projects in on time and on budget. Use task to plan your project life cycle and provide your teams with the project management tools they need to succeed. |
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