Technical Support Specialist SafeNet Inc.
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At SafeNet, we employ the brightest and smartest people in the world. With more than 50 offices worldwide and 1,600 employees, we know the importance of acquiring the very best talent to make our company succeed. No matter what the job is ? technical writer, software engineer or a customer service representative ? we're always looking for our future leaders. Our number one goal is to staff our company with highly motivated employees that are eager to put their fingerprints throughout SafeNet and help drive us to continued successes. So if you're ready to be part of something special, we're ready and waiting. SafeNet, get inside.
Under general direction ensures the proper day-to-day operation of technology applications and equipment. The Technical Support Specialist will provide desk side assistance in resolving technology support issues. The Technical Support Specialist will perform installations, repairs, upgrades, backups, and other complex maintenance tasks.
Bachelor?s Degree or equivalent experience can be substituted for degree.
3 years of industry experience working in a customer PC support role providing technical application support, in-depth trouble-shooting and diagnostics, and development in the area of network security products. Prior work in an engineering environment a plus.
First and second level end-user support and administration
Ability to support wide array of business and engineering tools
Good knowledge of technology maintenance
Excellent communication, interpersonal, organization and planning skills.
Strong working knowledge in Windows, Mac and Linux environments.
Knowledge of Active Directory, Microsoft Exchange and Windows configuration.
Ability to learn and integrate new technologies in a fast-paced environment.
Essential Duties and Responsibilities: include, but are not limited to the following:
Ensures the proper operation of technology applications and equipment.
Performs installation, configuration, and upgrade tasks
Performs moderate to higher level complex repairs.
Prepares progress reports and updates management on status of problems.
Resolves technology support issues for employees which require desk-side assistance.
Receives technology problems from helpline representative or directly from client.
Provides expertise in hardware, software, personal device, internet, and telecommunication issues.
Prioritizes tasks and documents nature of problem
Responsible for some systems administration functions but not primary responsibility.
Keeps informed of most recent trends and technologies.
Other duties as assigned
SafeNet continually strives to offer employees a strong benefit package with access to some of the best plan options available. As a result, our benefit package covers a broad spectrum of options for our employees. In addition, we also offer competitive salaries and telecommuting opportunities for some positions.
SafeNet is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce while maintaining an alcohol and drug-free workplace. U.S. Citizenship is required for most positions.
||Belcamp, MD |
THIS JOB HAS EXPIRED