Technical Support Specialist XIO
THIS JOB HAS EXPIRED Job Description :
At X-IO Technologies, we've established a strong foundation for success, based on creating a positive, challenging atmosphere. We believe that people do their best work in a positive, respectful, and challenging environment, where they are empowered with taking the initiative to ensure the company's success.
We offer competitive salaries, excellent benefits and great growth opportunities to our employees. If you have experience in the high-tech storage industry and fit the profile outlined, we urge you to review the available positions below and apply today.
Please note that X-IO Technologies does not accept unsolicited resume from third-party recruitment agencies, firms, or consultants. X-IO Technologies will not pay fees to any third party, agency, or firm that has not been expressly engaged by Human Resources in a specific search.
X-IO is the leader in performance driven storage with the best price/performance/capacity ratios of any solution in the market. X-IO pioneered the only True SHD storage system that amalgamates SSD and HDD in a single pool of storage, resulting in extreme performance that changes the economics of the data center. XIO empowers enterprises to drive database performance to its limits, accelerate business analytics, enable VDI deployments, and greatly improve their server virtualization consolidation ratios. In addition, enterprise-class reliability and ease of use are in our DNA and core aspects of all our storage systems. X-IO is field-proven with thousands of deployments worldwide.
As a Technical Support Specialist you will be responsible for assisting Technical Support Engineers and Managers with processing RMAs, proactive service calls, and tracking of returns. The Technical Support Specialist role is key component to the success of Technical Support.
Work with customers to determine and resolve their issues with X-IO Storage Area Network systems
Focus on utilizing exceptional customer service skills along with technical skills and expertise to resolve SAN, Fiber infrastructure and hardware issues
Process Return Material Authorizations (RMA)
Dispatch replacement parts to customers to reduce the impact on our customers? systems stability, and to our customers? overall satisfaction with X-IO
Communicate with customers in many different forms, such as answering incoming phone calls, emails, and web requests from customers and escalating them as necessary.
Contact customers and work to get failed components returned to the corporate office
Track returned parts (RMA)
Provide coordination and support between X-IO and other hardware/software vendors to ensure satisfactory resolution of issues.
Provide written documentation of customer communications in a call tracking system
Must be able to work 10-12 hours shifts as needed, including nights and weekends, and be available 7 days per week
Must have the ability to respond to common inquiries or complaints from customers, partners or other X-IO employees
Must be able to work with difficult customer interactions as necessary
One to two years related experience and/or training; or equivalent combination of education and experience
Proven ability to excel in a highly dynamic and mission critical environment is required
Prior customer support experience highly desireable
Must be able to maintain a professional attitude and composure throughout all situations that may involve high stress and very difficult customer interactions.
Excellent oral and written communication skills required
Minimum of an Associate?s degree (AA/AS) or equivalent from two-year college or technical school or currently degree seeking
||Colorado Springs, CO |
THIS JOB HAS EXPIRED