Technical Support Specialist TeraRecon
About the Company
Based in Foster City, in the heart of California's Silicon Valley, TeraRecon (www.terarecon.com) is the world's leading independent provider of client-server advanced visualization technology for radiology, cardiology and vascular surgery. The company was founded in 1997 and has over 4,000 installations globally, including some of the world's most famous medical imaging facilities, such as Stanford University, Mayo Clinic, Cleveland Clinic, Sydney Adventist Hospital, Royal Liverpool Hospital, and many more. The company's unique and disruptive client-server technology has enabled widespread access to advanced visualization technology in a way that was never before possible, when 3D visualization was confined to stand-alone workstations. Today, the company supplies internal server-based software solutions, in addition to Cloud-based real-time, interactive advanced visualization for CT, PET and MRI, through a web browser (visit www.terarecon.com/cloud to learn more).
About the Position
We are currently seeking a Technical Support Specialist to join our customer support team. This position will be based out of our headquarters in Foster City, CA.
Analyze and resolve complex issue associated with high ?end real time diagnostic 3D workstations and 3D streaming service.
Test and Investigate problems related to real-time volume rendering hardware engines.
Maintain a detailed log of description of the issues and remedial actions taken in resolution of them.
Generate a report and follow-up with engineering team on issues identified as bugs in the software.
Design data workflow models for customers prior to installation of the high-end 3D systems employed for medical diagnostic use.
Requires proficiency in DICOM (digital imaging and communications in medicine), which involves knowledge about DICOM standard.
Networking: Use of networking commands/tools in troubleshooting issues related to data transfer across a network.
Medical Skills: Knowledge about human anatomy and medical imaging; knowledge of advanced post processing tools for CT and MR.
Requires Masters in or related to Biomedical Engineering +12 months experience.
Salary: Depending on qualifications and experience.
Benefits: Medical, Dental, Vision, Life Insurance, LTD, STD, Section 125, 401k and Stock Option.
||Foster City, CA |