Technical Support Specialist I TrueCommerce

Job Description:


HighJump Software, TrueCommerce EDI Solutions Group provides everything small-to-mid tier companies need to fully implement EDI from one source. Since 1995, our mission has been to make EDI painless by providing a comprehensive, end-to-end EDI solution that is easy to use, robust, and affordable. Customers use our award-winning solution to exchange tens of millions of EDI transactions annually within a variety of industries including retail, banking, healthcare, and government.

The Technical Support Specialist I provides first level technical support to our clients in a production environment, ensuring that all support conducted over the telephone, via email, and through remote control software is accurate and timely. This position is responsible for problem analysis, documentation, resolution, and escalation involving TrueCommerce products and services

REQUIRED SKILLS
Answer all incoming support calls and requests in line with department procedures and maintain a closure rate in accordance with departmental goals
Utilize the company knowledgebase as an important tool in the troubleshooting process. Contribute to the knowledgebase as needed
Utilize effective client service skills to achieve a high level of client satisfaction
Associate?s degree required; Bachelor?s degree preferred
A minimum of 1-2 years client services, helpdesk, computer support/service, or call center experience
Prior experience with Microsoft Office Suite, Windows Operating Systems, and Internet applications
An EDI technical background or an understanding of transaction processing is desired
Strong customer service and support approach
Ability to quickly learn, analyze, and resolve simple to complex issues related to in-house applications and products
Excellent listening, verbal and written communication skills
Strong organization, time management, and multi-tasking skills
The ability to exercise sound judgment in any customer service scenario
Ability to enthusiastically work and learn independently and with a team
Willingness and ability to exceed goals
Willingness to work a 10am ? 7pm shift

Location:	Cranberry Township, PA United States