Technical Support Specialist, Level 1 SciQuest
THIS JOB HAS EXPIRED Overview:
Responsible for providing technical support to software clients and suppliers, to ensure critical order delivery and assist with data loading. Clients are pharmaceutical and biotechnology companies, and Universities. Will be responsible for performing technical troubleshooting and defining and implementing resolution for client software questions and problems. Responsible for design, documentation, and enhancement of assigned technical standards in support of Customer Support Services.
?Responsible for the successful technical analysis and resolution of client reported incidents related to software problems.
?As part of the support team, perform technical troubleshooting, and data analysis to determine root causes of software problems, as well as answering questions. Define and implement problem resolution.
?Work directly with clients and suppliers to assist them in loading their data into the SciQuest application. Answer questions related to supplier data loading and configurations.
?Document all internal and external correspondence related to incident resolution. Document solutions, procedures and standards for clients and suppliers as well as internal use.
?Develop and maintain proficiency in the company?s software solutions, solution methodologies, and core technologies.
?Develop and maintain knowledge of procurement operations related to SciQuest?s products. These include supply procurement processes, laboratory chemical, supplies and substance inventory management and tracking, and settlement processes.
?Preferred 1 year experience in working with software applications in a client environment
?Strong MS Excel and Internet skills required. Salesforce.com experience desirable.
?Must be extremely detail-oriented, well organized, and able to work in a fast-paced environment.
?Strong communication, presentation, documentation and problem solving skills.
?Ability to act independently, take initiative and drive tasks and issues to resolution
||6501 Weston Parkway |
Cary, NC 27513
THIS JOB HAS EXPIRED