Technical Support Specialist Level 2 SciQuest
THIS JOB HAS EXPIRED Overview:
The Technical Support Specialist Level 2 is responsible for 2nd level technical support for the SciQuest Contract Director Product suite. The position maintains a close relationship with key client contacts as well as utilizing their technical skills to resolve application issues. This position also plays a key role in recommending new configurations to assist their customers in achieving organisational goals.
This is an excellent entry level position for a candidate that has recently graduated from a post secondary institute with a significant interest in database tasks. The chosen candidate will work closely with other members of the Client Support Services team, Professional Services team and Development teams to remediate reported client issues in a timely and professional manner. The ideal candidate will possess excellent communication skills, both oral and written. This is a challenging position that requires a team player with exceptional analytical skills.
Manage a distinct set of customer accounts in the primary or a backup role
Diagnose and troubleshoot issues by applying technical expertise, product knowledge, communication and problem solving skills.
Determine the root cause of a problem and route requests through the appropriate channels for resolution.
Assist customers with product upgrades
Participate in implementation transitions
Perform database tasks: database backup/restore, custom scripts and queries
Maintain custom components: interfaces, workflows, forms
Maintain local customers environments on MS Hyper-V?s
Minimum 2 year post secondary diploma in a related field
Proficiency in SQL Server
Knowledge of C# would be an asset
Excellent interpersonal and communication skills (both oral and written)
Ability to learn complex software
Ability to work on multiple projects under tight time constraints
Excellent analytical and problem solving skills
Ability to work both independently and as an effective team member
THIS JOB HAS EXPIRED