Technical Support Specialist Level 2 - CLM SciQuest
THIS JOB HAS EXPIRED Overview:
The CLM Support Analyst is responsible for 2nd level technical support for the SciQuest Contract Director Product suite. SciQuest?s CLM Support Analysts maintain a close relationship with key client contacts as well as utilizing their technical skills to resolve application issues. Support Analysts also play a key role in recommending new configurations to assist their customers in achieving organisational goals.
The chosen candidate will work closely with other members of the Client Support Services team, Professional Services team and development teams to remediate reported client issues in a timely and professional manner. The ideal candidate will possess excellent communication skills, both oral and written. This is a challenging position that requires a team player with exceptional analytical skills.
Diagnose and troubleshoot issues by applying technical expertise, product knowledge, communication and problem solving skills.
Determine the root cause of a problem and route requests through the appropriate channels for resolution.
Assist customers with product upgrades
Participate in implementation transitions
Perform database tasks: database backup/restore, custom scripts and queries
Maintain custom components: interfaces, workflows, forms
Maintain local customers environments on MS Hyper-V?s
Document all internal and external correspondence related to incident resolution. Document solutions, procedures and standards for clients as well as internal use.
Develop and maintain proficiency in the company's software solutions, solution methodologies, and core technologies.
Develop and maintain assigned technical standards for use in client and internal projects. Typical standards include writing & running SQL scripts of DB2 database and Apache web server log analysis. Trouble-shooting and documentation of integration with Client Systems such as Oracle, SAP, Ariba, PeopleSoft, etc.
Develop and maintain knowledge of procurement operations related to SciQuest's products. These include supply procurement processes, laboratory chemical, supplies and substance inventory management and tracking, and settlement processes.
Associates or Bachelor's degree preferred
Proficiency in SQL Server
Knowledge of C# would be an asset
Ability to learn complex software
Ability to work on multiple projects under tight time constraints
Excellent analytical and problem solving skills
Ability to work both independently and as an effective team member
Preferred 3 years of experience in working with software applications in a client environment
Proficient in system analysis, procedure analysis, and problem resolution is required.
Business automation and workflow process development is desirable.
Proficient in the elements required in implementing software applications within a client's environment, including software configuration, determining business requirements, data initialization, data migration, system integration/data interface, and equipment and application installation and set-up.
Strong XML and programming concepts (Java) preferred.
Must be able to communicate technical solutions to customers and Sr. Management.
Strong communication, presentation, documentation and problem solving skills.
SciQuest offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status and other protected class characteristics.
||6501 Weston Parkway |
Cary, NC 27513
THIS JOB HAS EXPIRED