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Technical Support Specialist Diagnostic Hybrids
THIS JOB HAS EXPIRED
Category: Customer/Tech Support ServicesDescription:
Come join our growing team! Quidel?s Technical Support team is responsible for providing troubleshooting support for clients and partners who use our diagnostic tests in hospitals, clinics, and patient point-of-care facilities. We are hiring for a Technical Support Specialist to join our first rate team. This is NOT an IT position but it is a challenging and rewarding opportunity for someone with a life sciences background. As a Technical Support Specialist, you will be responsible for taking incoming calls from medical professionals, sales representatives and laypersons who are using our diagnostic kits to help them better use our products. You will have the opportunity to apply your in-depth medical knowledge and exceptional communication skills by providing excellent customer service to solve customer problems while maintaining a positive attitude and a commitment to team success. You will collaborate closely with Quidel?s Global Sales, Marketing, Customer Service, QA, and R&D teams to address customer concerns, determine corrective action and provide customer follow-up. Primary Responsibilities: ? Manage a high volume of inbound calls from existing clients and product users ? Evaluate the root cause of the problem that the user is having with our kits ? Provide an immediate solution to the user in a polite and efficient manner ? Determine why the problem occurred and escalate the problem to our technical divisions if necessary ? Draw on your scientific knowledge to communicate knowledgeably and efficiently with our clients and end users ? Deliver web-based training and other information to customers to support adoption and use of Quidel products
Requirements:
? BS/BA in Life Sciences, plus 2-5 years related work experience is required ? Some experience with medical instrumentation preferred ? Excellent telephone skills/phone manner, organizational and time management abilities ? Strong technical skills regarding principles of product technology and disease processes as they relate to our products ? Excellent communication (speaking and listening) and interpersonal skills ? Exceptional follow up, attention to detail and high level of confidentiality ? Demonstrated success in working well under pressure and prioritizing multiple tasks, while maintaining a positive attitude ? Ability to accept ownership and responsibility for meeting deadlines
Quidel is proud to be an Equal Opportunity/Affirmative Action Employer (M/F/D/V).
Location San Diego , CA
Minimum Experience (yrs):
Required Education: Not Specified
Benefits:
| Location: | San Diego, CA United States |
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THIS JOB HAS EXPIRED
Diagnostic Hybrids
Investors: Summit PartnersAll Jobs: at Diagnostic Hybrids
| Web Site: | www.dhiusa.com |
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| Headquarters: | Athens, OH 00000 United States |
| Industry: | Other |
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