Technical Support Specialist Marin Software
THIS JOB HAS EXPIRED
Technical Support Specialist
Client Services | San Francisco, CA, United States
Marin Software's Support Services organization is responsible for technical support and issue resolution for clients. Marin continues to build out its Support Services organization to support substantial customer growth globally. Our current needs are for a talented individual with technical skills and search marketing industry knowledge to become a platform expert to be able to resolve our clients' technical issues quickly and accurately.
Responsibilities
The Technical Services Specialist is responsible for providing day-to-day technical support to agency and advertiser clients. Responsibilities will include the following:
- Deliver world-class customer service and technical support.
- Prioritize and resolve support tickets (client and internal) quickly and accurately.
- Troubleshoot and resolve any application issues working in collaboration with the technical operations team.
- Report any identified application bugs or product deficiencies to the Operations or Product departments, respectively, as appropriate.
- Assist the Professional Services function with key elements of new client on-boarding projects.
- Gather customer feedback and work with the product development team to ensure customers' requirements are prioritized on the product development roadmap.
In this role, you will develop an expert understanding of the inner workings of the platform and become the go-to person for technical queries. As an individual, you will be a real problem solver and you must have strong technical, troubleshooting and communication skills, both verbal and written. Your ability to work with internal teams and customers under a variety of circumstances and pressures, and meet agreed SLAs, is a fundamental requirement. This position reports to the Director of Support Services.
Required Skills and Experience:
- Bachelor of Science degree preferred or equivalent with an analytical element (Mathematics, Physics, Computer Science...) .
- Excellent attention to detail and logical thinking.
- Advanced Microsoft Excel (formulas, pivot tables, etc...).
- Familiarity with relational databases and SQL queries a bonus.
- Demonstrated proficiency in technical and customer-facing situations.
- Ability to quickly learn and apply new information.
- Ability to successfully interact with both non-technical customers and technical support staff at customer organizations
- Strong written and verbal communications skills
- Must be independent, self-motivated and success-driven, yet willing to work within a team environment
- Must be able to prioritize own workload under pressure
- Fluency in any of the following languages: German, Mandarin, or Japanese
Preferred Skills and Experience:
- 12 months plus experience with understanding of paid search or online marketing preferred.
- Understanding of URLs, URL encoding, and parameter passing a plus.
- Experience with website analytics tools a plus
- Understanding of HTML and JavaScript a plus
Compensation
This is an on-site, full time salaried position located in the financial district of San Francisco, (one block from Bart station). Marin Software pays market-leading compensation based on prior experience. In addition to providing a great work environment, Marin Software provides Equity participation, pays 100% of comprehensive health plans (medical, vision and dental), along with a generous PTO. Marin Software's world headquarters is located in the financial district of San Francisco with remote offices in Chicago, and New York. European headquarters are located in London with additional offices in Singapore, Paris, Hamburg, Sydney and Stockholm.
About Marin Software
Marin Software is a leading provider of online advertising management solutions, offering an integrated platform for managing search, display, and social marketing. The company provides solutions for advertisers and agencies of all sizes, enabling them to improve financial performance, save time, and make better decisions. Marin Enterprise, the company's flagship product, addresses the needs of online marketers spending at least $100,000 per month on biddable media. Marin Professional delivers the same power and ease of use as Marin Enterprise, through an application designed for marketers spending less than $100,000 per month on paid search. Headquartered in San Francisco, with offices worldwide, Marin Software's technology powers marketing campaigns for over 1100 customers managing more than $2.7 billion of annualized ad spend in more than 160 countries. Marin has raised a total of $50MM in funding and has over 250 employees worldwide.
IND123
| Location: | San Francisco, CA United States |
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THIS JOB HAS EXPIRED
Marin Software
Investors: Benchmark CapitalAll Jobs: at Marin Software
| Web Site: | www.marinsoftware.com |
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| Headquarters: | 332 Pine Street Suite 800 San Francisco, CA 94104 United States |
| Industry: | IT Services |
