Technical Support, Tier 1 Arise
THIS JOB HAS EXPIRED Overview:
Founded in 1997, Arise Virtual Solutions Inc. is the world?s leading provider of virtual business process outsourcing and contact center services for brands seeking to improve business results through their sales and service channels.
Headquartered in Miramar, Florida, Arise has over 230 employees. We customize and deliver high-quality voice, e-mail, chat, and mobile customer service, technical support, and sales through a network of over 26,000 entrepreneurial, self-incorporated home-based Client Support Professionals in the United States, United Kingdom/Ireland and Canada.
Clients gain value through our unmatched combination of superior service and best cost. Through the delivery methodology of Undisputed Top Performance? Arise?s 100 percent virtual model is able to best match Client Support Professional's skills to specific client needs. This allows companies unparalleled flexibility for growth and profitability while improving their customers? satisfaction.
No other company better understands how to bring virtualization to life for premium brands.
Your Opportunity at Arise:
Provide level 1 assistance for remote contractors, clients, and corporate end users primarily through online chat, phone and emails.
? Respond /resolve technical issues from clients, remote contractors, and corporate end users.
? Diagnose and resolve technical issues until resolution.
? Open, capture details, resolve and close tickets in the IT Service Management application (Service-Now).
? Escalate technical issues in accordance with pre-determined escalation procedures.
? Ability to multitask in a very fast paced, high volume environment.
? Make additions and modifications to Service Desk knowledgebase to ensure information for troubleshooting issues and proven resolutions are repeatable by all support specialists.
? Monitors system status of network, servers, PBX and takes action when necessary.
? Prioritize time, tasks, project and ability to work independently.
? Must be able to type 40 words per minute accurately.
? Perform other job duties as assigned.
? The position will require shift work on a 24/7/365 basis in the Miramar facility.
? High School diploma or equivalent. (some college, A+, Network +, and Microsoft certifications a plus)
? Minimum of 2 years recent and relevant helpdesk experience troubleshooting personal computer and various software applications such as Windows 2000/XP/Vista/7, Mac OS, Microsoft Office, Internet Security (VPN), Internet Explorer, Safari, Sun Java and various other applications.
? Experience troubleshooting TCP/IP (DNS, UDP/TCP, ARP), Microsoft Terminal Server, Email, Citrix and client specific applications (Thin Client Virtual Desktop Solutions)
? Must have excellent communication and customer service skills.
? A successful candidate would have service orientation and problem solving skills.
? Must be flexible and be able to succeed in a fast paced environment.
? At Arise we must be flexible to meet the needs of our clients. While you are initially hired for a specific shift or work schedule, your work schedule is subject to change to meet the changing needs of the business
Competitive Compensation and Benefits which include:
? Health/ Dental/ Vision/ Flex Spending Benefits
? 401k, Retirement
? Great PTO and Holiday Plan!
? Maternity/ Paternity Paid Leave
? Life and Disability Insurance
? Tuition Reimbursement
? Great Place to Work
||Miramar, FL |
THIS JOB HAS EXPIRED