Technical Trainer III Integra Telecom
THIS JOB HAS EXPIRED DescriptionTraining is responsible for identifying, developing, facilitating and/or coordinating training programs in support of the Service Delivery and Operations departments. Training will include but not be limited to technical provisioning of circuits, customer premise equipment programming and installation as well as new hire training for Central Office Technicians, Field Service Technicians, Service Activations Technicians and Customer Repair Center Technicians. This position supports the Company?s overall training effort to ensure availability and consistency of training programs in a cost effective manner.
The Technical Trainer is also responsible for developing, facilitating and coordinating technical certification training programs for all departments. Training will include but is not limited to the delivery of industry certification training for internal customers to develop a common body of knowledge for industry standards.
?Create course curriculum and deliver CompTIA Network+ certification courses
?Coordinate Cisco Certified Network Associate (CCNA) programs with vendors.
?Consults with appropriate stakeholders regarding training needs to meet business objectives
?Develops new training programs and instructional materials; programs would include classroom, self-paced, SME led, recorded media and online webinar
?Partners with subject matter experts to provide input for course content
?Design, development and deliver training curriculum
?Prepares lesson plans relevant to the training material
?Develops implementation strategies to ensure that training initiatives are met. This includes gathering feedback and evaluating progress of current training programs to help provide assistance for new program development
?Develops quizzes and course evaluations to measure the effectiveness of training initiatives
?Maintains central depository of training materials and interface for employees
This Job may reside in Portland, OR or Denver, CO
?CompTIA Network+ certification
?Cisco Certified Academy Instructor (CCAI) and/or Microsoft Certified Trainer (MCT)
?BA/BS degree or equivalent education and/or comparable experience in a technical training field
?Experience which demonstrates skill in the design, development and delivery of adult training curriculum and programs
?5+ years of hands on experience in the telecommunications industry demonstrating a Subject Matter Expert level in data networking and the telecom.
?Strong verbal and writing skills
?Proficiency in the use of personal computers, Microsoft Word, PowerPoint, Visio & graphics manipulation tools (Snag It, One Note)
?Strong organizational skills demonstrating the ability to select and manage projects and perform work independently in a high pressure/fast paced environment
?CCSI: Cisco Certified System Instructor (CCSI) and/or Microsoft Certified Systems Engineer (MCSE)
?Captivate and/or Camtasia software experience is desired
?Meta/5E or similar switching systems, trouble ticketing systems and resource scheduling systems is desired
||1201 NE Lloyd Boulevard |
Portland, OR 97232
THIS JOB HAS EXPIRED