Technical Writer at Jaspersoft in San Francisco, CA Jaspersoft

Position Summary

The Technical Writer creates, develops, plans, writes, and edits operational, instructional, online, and developer related materials for paper, multimedia, or web-based publications. This position works closely with the Marketing, QA, and Development teams during the course of the software development process to gather input on a task, feature, and product basis. The Technical Writer produces high quality documentation without need for a professional editor.

Essential Functions

• Deliver high quality, user-friendly product documentation for customers (internal and external).
• Understand the audience for documentation deliverables.
• Research and translate technical information (MRD, PRD, Design Specs, etc.) into manuals and/or web-based documents for non-technical and technical users.
• Ensure common look and feel across documentation as needed.
• As an expert, use documentation tools, e.g., FrameMaker, Acrobat, Flare, and image editing tools.
• Maintain a Flare-based help system single-sourced from FrameMaker user guides.
• Work with key staff to coordinate timely reviews of materials for publication.
• Advocate for users by representing their needs in review meetings and logging enhancements and defects.
• Work without managerial or editorial assistance to gather and test content and deliver on deadline.

Job Requirements

• Strong written and verbal communication skills in English.
• Strong presentation skills.
• Versatility in presenting technical concepts to audiences with mixed capabilities.
• Ability to resolve a wide range of issues in imaginative as well as practical ways.
• Conceptual familiarity with complex enterprise applications and data storage methods (e.g., relational databases, big data, and NoSQL data systems).
• Legally authorized to work in the United States.
• Minimum of 5 years related experience.

Other Knowledge, Skills and Abilities

• Knowledge of the open source community.
• BA Degree in English, Technical Communications, or related field; or BS Degree in a technical or related field; or equivalent experience.
• Knowledge of the software market and open source key players and projects.
• A high level of technical understanding.
• Familiarity with Business Intelligence solutions.
• Experience maintaining Flare projects based on FrameMaker source files.