Technical Writer Bazaarvoice
THIS JOB HAS EXPIRED About Bazaarvoice:
Bazaarvoice (BV) is a leading provider of social commerce solutions. BV?s SaaS platform allows customers to capture and display user-generated content (UGC), engage consumers directly, distribute (syndicate) content across retail and brand websites and analyze consumer feedback and behavior in order to uncover critical insights. BV?s products drive significant value and a clear ROI by increasing customer acquisition and conversion, improving marketing effectiveness, enhancing consumer engagement across channels, increasing the success of new product launches, improving existing products and improving customer satisfaction.
Who We Want:
As Technical Writer, you will be a pivotal member of a highly talented global research & development team, focused on delivering high-quality content that delights our clients and inspires them to do more with our solutions. You won?t do it alone; in this role, you will enjoy the support of fellow technical writers as well as a network of passionate subject matter experts. We?re a close-knit team, working on a rapidly evolving suite of products, and we?re seeking someone who is ready to bring their creativity and enthusiasm to bear to help take our client experience to the next level.
We are looking for someone who understands how to make technical instructions as clear and concise as possible. Our clients need to be able to quickly and easily integrate our solutions with their websites. The ideal candidate will therefore have a solid background in authoring technical integration guides, including API, SDK and code integration instructions.
Our team of writers provides input and opinions as the product evolves through its lifecycle, and is responsible for the information and resources clients receive upon shipment of the product. You?ll enjoy great influence and have a respected voice during this process.
How Your Success Will Be Measured
Success will be measured by the following factors:
New products ship with top-notch integration guides.
Clients highly rate the quality of the publications we provide.
Support cases tied to questions or inquiries about our products decrease over time.
Our services personnel spend less time coaching clients through the use of our products.
Skills and Experience Necessary for the Role:
5+ years experience in authoring technical publications. Samples of work will be requested.
Demonstrate excellent communication and writing skills, with an emphasis in technical writing skills, and an ability to integrate complex ideas, strategies, and operational models into your work.
Strong attention to detail and an eye for developing content that holistically solves the users? needs.
Understanding or experience (technical proficiency or knowledge) of applicable Web technologies (e.g., eCommerce platforms, JAVA, XML, APIs, web analytics, etc) preferred.
Authoring and developing in DITA XML, including experience with the DITA Open Toolkit and XSLT/XSL-FO
Experience managing single-source documentation processes, including the translation process to multiple languages.
Able to meet deadlines and complete multiple projects under extremely tight time frames.
Self-driven, resourceful, and able to achieve goals independently as well as to work well in matrixed groups.
Flexibility to adjust to changing requirements, schedules, and priorities.
Ability to socialize ideas, make recommendations, and gather team consensus to move forward.
Ability to review documentation and provide constructive feedback to your peers.
Ability to interface with product management, development, and services delivery groups to execute delivery of documentation.
||3900 N. Capital of Texas Hwy |
Austin, TX 78746
THIS JOB HAS EXPIRED
Bazaarvoice, one of Austin's leading, venture-backed Web startups that serves domestic and international Fortune 500 brands with word of mouth online technology and services. We have experienced explosive growth with featured articles in the New York Times, AdAge, Fortune Magazine, and we are the only Texas-based startup to make the Red Herring 100 North America and Global list.Investors: Austin Ventures
, Battery Ventures
, First Round Capital All Jobs: at Bazaarvoice
|Headquarters:||3900 N. Capital of Texas Hwy|
Austin, TX 78746
|Company Profile:||About Bazaarvoice
Bazaarvoice is a SaaS company that brings the power of social commerce to the world's best brands. Social commerce happens when you connect customers to one another in ways which drive measurable results to your business. Bazaarvoice helps all types of businesses capture, display, share, and analyze customer conversations online. Our combination of technology and personalized services help brands build online communities who help drive measurable business goals. We make it easy for our clients to let their customers share opinions, knowledge, and experiences.
Bazaarvoice is an open, creative and collaborative culture, where passion and excellence rule. You have the opportunity to work within a world-class organization bringing cutting-edge interfaces and functionality to market on leading eCommerce sites. Great ideas can come from anywhere. We're looking for imaginative people who want to be a part of the conversation and have an impact on the future of social commerce.
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