Technical Writer CallCopy
We are seeking dedicated technical writers to enhance our existing product documentation. Our ideal candidate has a good understanding of technology and software. Our ideal candidate is also excellent at creating documentation that is detailed, accurate, concise and effective.
Organize and maintain current product documentation.
Interview developers, engineers, and read other documentation to become and stay familiar with current product and industry.
Review published documentation and recommend changes.
Complete documentation according to a set of standards regarding such things as format, clarity, style and terminology.
A degree in technical communications or equivalent work experience
Must be able to effectively communicate with developers to create technical documents.
Must have a strong understanding of software development.
Should know various publishing guidelines, styles, and formats.
Strong verbal and written communication skills.
Telecom experience including ACD/PBX concepts and knowledge of CTI interfaces is a plus ? Avaya/ Nortel, Cisco, ShoreTel, Genesys, Asterisk.
Call Center/Contact Center experience is also a plus.
Basic programming knowledge is a plus.
||Columbus, OH |