Technical Writer Yext
THIS JOB HAS EXPIRED Description
Yext is a leading local advertising technology company that has created PowerListings, the central platform for local search. PowerListings is being used by over 75,000 business locations to centrally control their local search results on 50+ properties. Yext is based in New York City, and was named to the Inc 500 fastest growing private companies in 2011 (Top 10 in NYC). Yext was also named to Business Insider's 2012 Digital 100 list, as one of the world's most valuable private tech companies.
As the Yext product continues to evolve and our customer base expands quickly, we are making a commitment to providing top-notch, up-to-date technical documentation to all of our customers, publishers, and resellers. We are making a major investment in the infrastructure and processes needed to develop and publish this documentation, and we are seeking a Technical Writer to spearhead the effort of building out this information.
This opening can be filled as a full-time employee or a contract position with an opportunity to transition to a full-time role.
Gather information about the functionality of Yext products and systems for small business customers, enterprise customers, resellers of all sizes, and publisher partners, from a business, user, and technical perspective.
Write technical articles for topics defined by the product and engineering groups, following our established style guidelines, with a focus on accuracy and clear, understandable prose.
Take screenshots and, as necessary, develop diagrams to include in articles to help with complex explanations.
Discover new topics that need to be added to the documentation based on gaps in existing documentation, new functionality that is developed, and common questions or issues from customers.
File defect reports and advise on usability issues that are discovered while developing articles.
Perform regular review of existing articles for accuracy and relevance, and update or remove them as necessary.
Experience developing technical documentation for use by both end users and developers
Strong understanding of web applications (to write user documentation)
Strong understanding of API and file-based integrations, including some familiarity with REST APIs in XML and JSON formats (to write partner and reseller documentation)
Quick learner and resourceful at pulling together information needed to develop topics
Excellent at writing clear, consistent, straightforward prose
Ability to explain complex topics in a straightforward way, and to give clear and precise directions
Familiarity with MadCap Flare or other industry-standard help authoring tool
||New York, NY |
THIS JOB HAS EXPIRED
Yext provides an integrated GeoMarketing software cloud that lets marketers manage their local content, listings, social pages, store pages, campaigns and analytics. Using the suite of products in the Cloud, marketers can control how their business locations appear online and add local context to their messages based on where customers are located.
250,000 businesses, including dozens of Fortune 500 companies and the nation's leading retailers use the Yext GeoMarketing Cloud. Yext is based in the heart of New York City with 250 employees and was named 20 on Forbes Most Promising Companies 201
20 - 50M RaisedInvestors: IVP-Institutional Venture Partners
, Sutter Hill Ventures
, WGI Investments All Jobs: at Yext
|Headquarters:||1 Madison Ave|
New York, NY 10011
Yext provides local cloud-computing services for marketers to manage their geodata and content and connect it everywhere, so they can deliver localized campaigns across channels like ads, listings, landing pages, and other surfaces. Yext has over 200,000 subscribers to the Local Marketing Cloud including Fortune 500 companies and top retailers. Yext is based in New York City and has over 200 employees. You can learn about the Yext team and culture on themuse, a bit about our history in Forbes, and about our most recent launch (including internationalization) in Tech Crunch.
Yext was recently named by Forbes as one of America's Most Promising Companies in 2014. Yext was also recognized by Inc 500 as one of fastest growing private companies in 2011 (Top 10 in NYC). Yext was also named to Business Insider's 2012 Silicon Alley 100 list, as one of the world's most valuable private tech companies, and cited by Business Insider as one of the 13 companies that could be New York's next billion-dollar exit.
Our 40,000 sq. ft. office is located on Madison Square Park, and our open office structure allows for collaboration across business functions as we continue to grow. We believe in pushing boundaries and moving above the rules. Apply if you want to make a huge impact in driving one of the fastest growing startups in NYC.
Compensation, Benefits & Perks
In addition to competitive compensation, we offer personalized snacks and meals in the office, a snooze room, a fun room, flexible hours and vacation, 401(k), and of course, excellent health, dental, and vision insurance.
We treat our employees well and offer tremendous growth opportunities. Yext leadership supports our team in moving forward - with business objectives and career growth.
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