Technical Writer Confluence
THIS JOB HAS EXPIRED Confluence is the global investment management industry?s leading provider of automated data management solutions. Confluence helps investment management companies gain unprecedented control by automating the collection, creation, confirmation, and delivery of investment product data. The Confluence Unity platform addresses a wide range of problems?from performance measurement to customized reporting?for a full array of domestic and international products, including mutual funds, and variable products, hedge funds, and alternative investments.
Our technical writers create documentation that enhances Confluence software solutions for the user and contributes to the vision of Confluence product benefits. The position may work on product manuals, on-line help, operations manuals, maintenance manuals, and any other documentation used to enhance the usage and value of the product.
The technical writer at Confluence is an active participant in all product development teans and must be able to translate team specifications, designs and other artifacts into meaningful documentation for both the business and technical user. Our technical writers understand and describe complex business user tasks, as well as the more technical aspects of product installation, configuration, and database maintenance.
Produce and maintain product documentation and release notes
Work closely with the software development project teams to obtain the necessary technical information
Collaborate with other members of the team to create, maintain and improve existing and new technical documents.
Work with QA to understand issues or bugs related to software
Acquire subject knowledge by interviewing product developers and business sponsors, hands-on use of Confluence products, and referring to functional and technical specifications.
Communicate with business analysts, development, quality assurance and end-users throughout SDLC
Develop documentation for internal and external users and stakeholders of Confluence products
Participate on Agile product development teams
Attend daily project stand ups to collaborate and discuss with fellow team members regarding previous, current and upcoming tasks
Bachelor degree in English, Technical Writing, Instructional Design or equivalent
Three or more years technical writing experience
International business and financial / investment services industry experience preferred
Demonstrated ability to work in a global, multicultural environment wherein diplomacy and a passion for diversity are paramount
Excellent verbal and written communication skills, problem solving, organization and time management skills.
The ability to thrive when working under deadline pressure
High tolerance of changing requirements, deadlines and scope
Experience writing business user documentation, technical documentation and help files
High proficiency with Frame Maker, Sharepoint, Word, RoboHelp, Flare. Strong skills in Excel, Powerpoint and Outlook
Experience following style guides, branding standards and detailed instructions
Ability to propose action items to people across the organization, obtain buy-in and resolve conflicting interests
Ability to work assertively in a team environment with the focus being on keeping forward momentum on projects and working with team members to achieve a common goal
Familiarity or prior experience working in Agile software development teams
- See more at: http://www.confluence.com/en-us/careers/listing.php?Technical-Writer-13#sthash.q8CkGpGk.dpuf
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Pittsburgh, PA 15212
THIS JOB HAS EXPIRED