Technical Writer Mashery
THIS JOB HAS EXPIRED The Senior Technical Writer position is an exciting opportunity for a person who has experience writing to business end users as well as software administrators. The best candidates will have a mix of consumer and enterprise software writing experience. In other words, you can write to the non-technical audience but you are also technical enough to write to a software administrator audience.
This position is a critical component in building out Mashery?s products. You will be responsible for producing highly usable end user and administrator level product documentation and online tutorials and demos that maximize the ability of digital signage users to self-train. The digital signage product provides the user with a great degree of flexibility so there is a strong emphasis on this position demonstrating the ability to understand and define end user business processes. Target audiences include both internal and external customers and partners. This role will collaborate with the operations and engineering teams to develop the content.
Create accurate, concise, usable, highly-polished, product documentation, tutorials, demos, and other material for self-training and live training.
Develop a deep knowledge of the products, write content to an appropriate level of detail, and design content to be task-based
Collaborate effectively with globally-distributed product teams to gather information, get technical review of content drafts, etc.
Establish, maintain, and communicate product documentation requirements, and produce schedules for demo, tutorial, and content deliverables, including outlines.
Deliver all content on schedule and to a high degree of quality
Put strong emphasis on performing content reviews and self-edits
Minimum of 5 years experience as a content developer (for product docs and training)
Experience creating content aimed at business end user and administrators of Web-based applications
Must be independent, self-driven, respectful, responsible, collaborative, results driven, organized, passionate, and innovative
Ability to work on multiple projects simultaneously, in a fast paced environment (familiarity with the Agile development process a plus)
BS degree in Computer/Engineering, Technical Communications or similar degrees or equivalent experience.
Why Join our Team?
Voted # 7 as Best Place to Work in SF Bay Area in 2011,we're passionate, we're leaders, we?re an A team! Join an innovative company with a proven customer base, a great product and a team that works hard yet still finds time for some fun. Mashery was named a 'Cool Vendor' in Gartner's March 2010 Cool Vendors in Cloud Management report. Join us and find out why.
For over four years Mashery has had a front row seat to the exploding Web API movement. With over 100 customers, hundreds of APIs, 95,000 developers, and nearly 25,000 active applications running on Mashery-powered APIs, we are the clear market leader in providing API management technology and services. Companies from Best Buy to Netflix to the NY Times are opening up their content and their web services to partners and mobile developers in accelerating fashion. Our tools and strategic services help companies connect with customers in a changing digital world by expanding their presence across devices and the Web. We have real customers, real revenue, and a very real product, all developed by a talented & passionate team with plenty of funding from great investors, including Cisco Systems, who led our most recent round.
San Francisco location
We?re conveniently located on Market Street in downtown San Francisco, a half-block from BART and Muni. Our team works hard and is very committed to Mashery, but we also understand that ?having a life? is crucial to all of our success.
To all recruitment agencies:
Please do not forward resumes to our jobs alias, Mashery employees or any other company location.
||625 Second Street |
San Francisco, CA 94107
THIS JOB HAS EXPIRED