Technical Writer RingCentral
THIS JOB HAS EXPIRED Job Description
Are you passionate about creating documentation that delights customers? Experienced in technology, software and B2B business? RingCentral is seeking a technical writer with 4-5 years of experience and a passion for turning complex technical concepts into concise, understandable end-user documentation. As a writer, you will document setup and configuration of the RingCentral cloud phone system, using the product from desktop phone to mobile phone apps and managing the system.
The ideal candidate will have a broad writing experience in creating user documentation with a background in telecommunications and IT concepts. The candidate must feel comfortable operating in a fast-paced, dynamic environment, working with subject matter experts directly in product management, customer support, engineering and customer communications.
Create a portfolio of user and technical documentation including:
User setup & configuration guides
Instructional videos and demos (preferably in Camtasia)
Technical installation guides
Quick reference guides and release notes
Online help and Web-based communities
System administration and configuration guides
Get feedback on customer usage gaps/needs from customer research, sales and product management.
Strongly prefer Adobe FrameMaker experience ? publish to multiple content types including PDF, HTML and eBook formats such as .mobi and .epub.
? Strongly prefer Adobe FrameMaker experience ? publish to multiple content types including PDF, HTML and eBook formats such as .mobi and .epub.? BA/BS degree
Motivated self-starter, a strong driver, a natural communicator, and has 4-5 years of technical writing/documentation experience, preferably in B2B
Strong technical & product background, especially in the telecommunications and/or IT space.
A strong writer and editor with a memorable ?voice? ? an articulate writing style to make even technical details engaging and fun to read
Strong critical thinking skills and a passion for asking questions and a relentless pursuit of digging through the data to find answers.
Highly collaborative approach that includes the team.
||San Mateo, CA |
THIS JOB HAS EXPIRED