Technical Writer - Software/System Documentation QuickComm Software Solutions

Quickcomm, a Vodafone Global Enterprise Company, specializes in Telecommunications Expense Management Services. These include: Consulting, Auditing, Invoice Processing, Claims Tracking, Provisioning, Wireless Device Support and Telecom Contract negotiations. We provide our Fortune 500 clients with detailed analysis of telecommunications vendor invoices that frequently self-fund out services through the reduction in a client?s telecom expenses.

Job Title: Technical Writer ? Software/System Documentation

Responsibilities:

Researching, planning, and writing software documentation for technical and non-technical audiences in print and online formats
Work directly with the Business Analyst, Developers and QA Testers to quickly understand the various systems, show how all the individual pieces work together, and then share this information with others
Absorb and synthesize large amounts of technical and domain knowledge into clear, useful documentation
Analyze and develop new software documentation, including product overviews, step-by-step how-to procedures, technical troubleshooting information and best practices
Organize and facilitate collaborative workshops to develop shared workflow and procedures across functional IT teams
Analyze all phases of the document development cycle, including IT project scope and requirements, and documentation design
Work effectively with contributors on all project teams to gather information and have documentation reviewed
Develop Software Developer Guides, Technical Support Guides, and Technical Training Guides
Improve existing documentation processes and develop new ones
Meet all internal and external project deadlines

Qualifications:

Education and Experience:

Bachelor?s Degree in a business or computer-related field preferred
Telecom experience highly desirable
At least 3+ years experience in any of the following areas:
Experience interviewing Subject Matter Experts
Excellent communication skills ? both written and verbal
Experience with Technical writing for IT is preferred
Experience working with Functional Requirement Specifications (FRS) and facilitating JAD sessions to define business requirements

Necessary Knowledge, Skills and Abilities:

This individual must possess solid business acumen, strong oral and written communication skills, flexibility, self-motivation, and social skills
They also must have the ability to bridge the business/IT divide in a way that establishes rapport, persuades others and gains understanding and trust
The ability to facilitate group sessions and model business processes (both current state and future state) to identify areas of improvement are a must
Use of a relational database, experience designing a SQL Server 2008 a plus but not required
Knowledge in the following software technologies:
.NET 3.5
C#, design patterns,
IIS, SQL 2005, MSMQ, relational database design
Microsoft Visual SourceSafe and Subversion (SVN).
TCP/IP, SSL, OOA/OOD, XML, XSD, ASP.NET, FLEX, JAVA
The successful candidate will have strong analytical and facilitation skills to support existing software products and new software development in a global organization
A proactive and open-minded attitude to resolving problems and delivering results

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately quiet.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Location:	90 Park Avenue 20th Floor New York, NY 10016 United States