Technician - A/V York Telecom
THIS JOB HAS EXPIRED Job Type : Full Time
Shift/Hours : First Shift (Day)
Career Level : Experienced (Non-Manager)
Education : Bachelor's Degree
Skill : Information Technology -> Hardware Troubleshooting, Networking, Software Installation/Configuration, User Support Skills
Customer Service -> Frontline Support
Category : AV Technology
Job Description :
At Yorktel we don?t make video, we make video work. We design, integrate and manage world-class video solutions that enable visual communications ? anytime, anywhere, anyway. From video conferencing to streaming video, media services to digital signage, Yorktel makes video work ? for you. Our philosophy is clear: Simplify. Innovate. Connect.
We are currently seeking an A/V Technician to support our clients with daily operations for video conferencing, audio visual, and distance learning. This position will accept short-term and long-term temporary assignments at variouse client sites to maintain staffing levels at/near contracted levels during absences and vacancies for on-site personnel.
This position will work within our Managed Services/Staff Augmentation organization and report directly to the Roving Backfill Team Lead, with a dotted line reporting to the operations manager, program manager, or team lead for the assigned account.
The position requires highly developed interpersonal and customer service skills that enable the candidate to diffuse tensions and control situations. Also required is an in-depth and hands-on knowledge of Audio/Visual technologies, infrastructure, and bridge Operations ? for both operations and troubleshooting.
This position will need to exercise the authority and decision making that comes with the position being backfilled. Sound judgment must be exercised as to when to trigger escalations. This position will not carry direct leadership or supervisory responsibilities However, it requires someone who can dependably work with minimal supervision.
While reporting to the Roving Backfill Team Lead for scheduling of assignments, the incumbent in this position is placed in the unique position of having to learn the operational procedures and political structure of multiple accounts. They must uniquely be able to operate in one environment today while planning to operate in a different environment tomorrow. Other duties may include:
Requires travel between customer sites in the LA and West Coast area.
May require occasional long-distance travel to customer sites outside the LA and West Coast area.
Ability to learn and perform tasks required of field engineers such as pulling and terminating various cable types
All other duties as assigned
Technical Job Responsibilities:
A Roving Backfill Technician will be expected to resolve complex technical issues. They must also have a high level of understanding of the technology used and how to use it.
Strong working knowledge of H.320 and H.323 videoconferencing standards
Ability to troubleshooting of AV Conferencing systems
Ability to work with control systems such as AMX and Crestron
Advanced Working experience with major videoconferencing equipment such as:
Codec?s from Polycom, Cisco Tandberg, and Radvision
MCU and control systems from Accord (Polycom, Tandberg) etc.
ISDN Network Infrastructure and Implementation (BRI and T1)
H.323 Endpoints, Gateways, MCU?s, and Gatekeepers
Job Requirements :
2+ years of experience in telecommunication service industry
Highly dedicated and organized
Superior analytical ability
High levels of Professionalism and Integrity
High levels of interpersonal skills
High ability to work with peers
Exceptional customer service skills
Exceptional written, verbal and interpersonal skills.
Excellent problem solving skills
Maintain a professional attitude and appearance at all times
Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel, Outlook and MS Project.
May require occasional lifting (up to 25 lbs)
Requires extensive sitting, standing and walking
Must be willing to apply for security clearances, SSA Suitability, and other related clearances to be able to work at certain customer locations.
Limited Domestic travel requiring multi-night stays within and at times outside the local work area
Valid passport; International travel may be required
Valid U.S. driver?s license
Must be willing to complete background checks and drug tests as required by current or future contracts
Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.
It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. Minorities and women are encouraged to apply.
Note to 3rd party agencies and search firms:
Thank you for your interest in Yorktel. It is our practice to recruit and fill career opportunities through the Human Resources, Corporate Recruiting organization. We ask that you not submit candidates for consideration to us without receiving a formal written request from our Corporate Recruiting organization to do so. All resumes submitted; (with or without use of your agency access credentials) will be deemed unsolicited and as such will not be eligible for placement fees. Thank you and we appreciate your cooperation.
Offer Relocation : No
||Los Angeles, CA |
THIS JOB HAS EXPIRED