Telecom Auditor QuickComm Software Solutions

Job Summary:

Manage and work multiple projects that include initiating and managing complex telecom billing audits, telecom optimization recommendations, vendor contract analysis and summary, benchmarking telecom rates, quality control, inventory management and internal efficiencies as it pertains to project related work.

Responsibilities:

Analyze and audit all types of telecommunication invoices (wireless & wireline) across multiple carriers to determine authenticity of services billed against their associated contracts and/or customer service records (CSRs)
Review various client Telecom inventory and make recommendations to optimize current services
Review various client contracts and benchmark against current market rates and T&Cs
Maintain data integrity and quality control of output
Present analyses results to clients and/or internal customers
Establish work breakdown structure for projects and assign estimated time values for each step
Manage the planning, implementing, tracking and reporting on complex problems
Anticipate client needs before they arise and present solutions to project management
Manage and prioritize multiple projects and multiple project teams
Streamlines processes for better efficiencies within the group operations
Develops new methods that will generate revenue and maintain profitability
Ensures that quality control visibility, metrics and processes are maintained throughout
Performs other duties as directed

Qualifications:

Bachelors Degree or five years of prior relevant experience
Comprehensive experience and thorough understanding of carrier billing and associated CSRs, tariffs, and contracts in order to reconcile billed Telecom services
Ability to understand both voice data and wireless networks with a good knowledge of various carrier services
Experience working with carriers and their processes for escalating requests in a vendor environment
Ability to validate related carrier inventory and a good knowledge of carrier portals and reports
Understanding of client hierarchy and escalation levels
General knowledge of business tools, operations and structures
Solid experience with Excel and Access
Outstanding follow-up and organizational skills
Extreme attention to detail and a strong ability to multi-task and manage deadlines
Strong verbal and written communication, listening and interpersonal skills
Must be comfortable interacting with high-level client executives
Computer savvy with proficiency in Word, Excel and Access a plus
Emphasis on customer service and quality
Follows through on all commitments
Ability to solve problems and make decisions with good reasoning ability
Actively looks for challenges and actively seeks resolution
Must be balanced and have the ability to be congenial and professional under all circumstances
Must also possess the ability to systematically push the carrier for results and to recognize when issues need to be escalated to another level
Enthusiastic and highly-motivated
Self starter able to work both independently and within a team environment
Works in an efficient manner and practices good time management
Flexible, analytical, resourceful, and confident
Proactive and takes initiative as necessary
Resilient and maintains a positive attitude
Uses common sense and follows ethical practices
Emphasis on Customer Service and quality
Must represent at all times a professional and upbeat demeanor

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately quiet.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Location:	90 Park Avenue 20th Floor New York, NY 10016 United States