Telecommunications Administrator National Veterinary Associates
THIS JOB HAS EXPIRED Description
National Veterinary Associates (www.nvaonline.com) is the largest private owner of free-standing veterinary hospitals in the U.S.
NVA currently owns over 190 animal hospitals in 35 states and has grown rapidly and profitably every year since its inception in 1996.
The Telecommunications Administrator assists and supports hospital leaders and home office personnel. Supervisor in scheduling, installation and maintenance activities of a multi-department teams by determining workloads, establishing priorities, assigning technicians, managing contracts and ensuring that work is completed on time and on budget.
Monitor and provide coordination of telecommunications;
Review and coordinate requests for rate adjustments;
Coordinate telecommunications (initial and renewal) as necessary;
effectively supervise handling of hospital complaints regarding phone services;
Assist hospitals in correcting phone service issues in conjunction with service providers.
Recommend and implement needed adjustments for hospitals with known or suspected phone issues.
Ensure that hospital phone systems are working appropriately in conjunction with hospital managers and key NVA departments.
Display knowledge of requirements and procedures for telecommunications activities.
Coordinate preparation of presentations and produces written/graphic support materials.
Support departments throughout NVA for implementation of various communication uses.
Effectively coordinate and organize multiple projects to meet specific deadlines.
Propose long-term goals, objectives, and procedures for subject areas.
Administrative support and data entry including document uploads and entering data changes to company systems.
Process inventory changes associated with modifications, new site builds, and changes from internal audits and operations activities.
Coordinate and create work-orders or internal NVA IT audits and correctives.
Supervise maintenance of the hospital?s voicemail system, including planning. for system enhancements and insuring that information on the voicemail system is current and appropriate.
Regularly interacts with Operations staff, IT, Marketing and Finance teams.
Ability to work independently in a fast-paced dynamic work-environment with constantly changing priorities.
Coordinates installations, modifications, repairs, and programing communications equipment.
Documents job-related activity (e.g. service orders showing work performed, location of equipment, time and parts used for repairs and/or modifications, travel claims, etc.).
Gathering technical information for trouble calls from non-technical personnel.
Working with others to accomplish tasks when required.
Following detailed oral and written instructions.
Working independently with minimal supervision when required.
Communicating with dispatchers and other users during times of high stress while still working on their assignments.
Oral and written communications to exchange information, explain procedures, techniques, and answer questions in a clear logical manner.
Repair telecommunications and associated support equipment to the board, module, or component level.
(THIS FALLS WITHIN ORAL COMMUNICATIONS LISTED ABOVE)Evaluating and identifying the source of the problem within a communications system with a minimum expenditure of time and resources.
Scheduling maintenance on a variety of communications equipment.
Generating hand (Visio) drawings and computer generated drawings, creating site documentation (e.g. layout of equipment within a room, electrical distribution at a site, site access maps, special site considerations and needs, and microwave baseband flow drawings).
Operating personal computers proficiently.
Showing initiative in job duties, and working effectively without close supervision.
Excellent interpersonal skills and team player.
Proficient knowledge of Outlook, Microsoft Excel and Microsoft Access to manage database and spreadsheet manipulation.
Responds to 24-hour/day, 7 day/week emergency call-outs to perform and/or facilitate emergency equipment repairs anywhere in the statewide communications system.
Knowledgeable in maintenance and repairs phone equipment (e.g. PBX, VOIP, Analog, Routers, Switches, etc.)
Requires a High School diploma or equivalent and successful completion of a formal electronics technology program of instruction from a recognized public or private school or Armed Forces Service.
3-5 years of experience in Telecommunications Field Support or Sales Support
Under direction of the IT Director, responsible for coordinating all telecommunications and cable franchises and related administrative issues. Supports all departments in use of Internet data, cabling & telecommunication franchise issues. Some evening and/or weekend work required.
THIS JOB HAS EXPIRED