Test Studio Senior Technical Support Engineer Telerik
THIS JOB HAS EXPIRED You are ambitious. You are motivated. You have ideals. You want to work on cutting edge projects. You prefer the "we" to the "I". You are not afraid of change. You are not afraid of challenges. You have a true passion for what you do. You have dreams and you want to make them a reality. You hate mediocrity. You have always wanted to work in a great company with great people. If this sounds like you, then continue to read on!
The Telerik team is growing and we are currently looking for a Senior Technical Support Engineer to join our team in Austin, TX. As a Senior Technical Support Engineer, you will provide high quality Technical Support for Telerik Automated Testing products, to Telerik customers, partners and other engineers. Support is provided primarily via an online ticket system, with some cases being handled via GoToMeeting sessions.
If you were a part of our team, here are some things you would have done last week as a Senior Technical Support Engineer:
? Provided high quality technical support to Telerik customers by answering support tickets via an online ticketing system and GoToMeeting sessions
? Analyzed and clarified customer queries though troubleshooting and researching existing knowledgebase articles
? Identified recurring bugs in software and documented it accordingly
? Analyzed product documentation and identified unclear topics based on support tickets received
? Wrote knowledgebase topics to help customers and other support engineers
? Reviewed support cases for technical complexity and made recommendations to team members with regards to escalation
You will be the person who has has/is (a/an):
? Bachelor degree in computer science/engineering or equivalent work experience
? Must have at least 1 year of programming experience either as a software tester or junior software development
? Exceptional troubleshooting
? Great customer-handling skills
? Strong understanding of the difference between: Black box testing, White box testing, Functional testing, Performance testing, Load testing, and UI Testing
? Ability to triage and prioritize incoming problem reports
? Patience assisting customers fixing their problems
? Experience with Test Automation
? Ability to write clear and concise technical documentation, such as KB articles, when needed
? Excellent communication skills (both verbal and written)
If you are looking for a:
? Constant stream of fun challenges to solve - with the resources to solve them
? Friendly, informal, and knowledge-sharing environment with smart people around you
? Chance to join a team and a company globally recognized for its cutting edge products
? Way to impact millions of people worldwide through your ideas
? Dynamic opportunity for professional growth
? Company with a social and benefits program that allows you to concentrate on your job and career
? Company that pays as much as it can give rather than as little as it can get away with
Please send the following documents to email@example.com:
? Cover letter (please avoid using a template; we want to see a personal touch)
A little about Telerik:
Telerik?s mission is to make software development easier and more enjoyable. Our tools for agile project management, collaboration, development and testing allow companies of all sizes to create richer, more stable and aesthetic software faster than ever before. Trusted by over 100,000 customers worldwide for our devotion to quality and customer care, Telerik helps technical and business professionals maximize their productivity and "deliver more than expected? every day.
Telerik is the preferred developer tools provider for many well established companies such as the World Bank, International Monetary Fund, United Nations, Motorola, Citigroup, Boeing, HP, Microsoft, Unisys and many other leading organizations around the world. We have been able to distinguish ourselves in the competitive component business by concentrating our efforts on first class support services and exceptional product quality. Our corporate slogan "deliver more than expected" summarizes our aspirations. From the sleek look, capabilities, and performance of our products, to the high level of customer service we provide, we strive to exceed customer?s expectations. As true craftsmen, we don't believe in compromises and our goal is to only release tools that we can be proud of.
Telerik is an equal opportunity employer and supports workplace diversity.
Location: Austin, TX
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THIS JOB HAS EXPIRED